What are the responsibilities and job description for the Front Desk position at Truck World INC?
Our Travelodge motel in Hubbard is looking for an energetic candidate to serve our guests with a smile. Come join our team! Our front desk employees have an important role and requires someone with excellent guest service and communication. A great candidate would be able work during the week, on weekend and holiday shift as needed.
Job Purpose :
Serves guests by completing registration; controlling room assignments.
Duties :
- Welcomes guests by greeting them; answering questions; responding to requests.
- Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.
- Establishes credit by verifying credit cards or obtaining cash.
- Directs guests to room.
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
- Maintains records by entering room and guest account data.
- Collects revenue by entering services and charges; computing bill; obtaining payment.
- Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
- Secures guests' valuables by placing valuables in safe deposit box.
- Contributes to team effort by accomplishing related results as needed.
Skills / Qualifications :
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening
Prior experience is a plus!
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Required qualifications :
Preferred qualifications :
