Recovery Driver with Great Customer Service Skills

Call Liza for quick phone screen 281-612-1870 this job is paying $28.00 an hour and has part time hours. Schedule  3-4 days per week, 8 hours per day, Must be flexible to work 1 weekend day

These are Part-time Shifts Available:

• Thu: 10:30am - 5:30pm, Fri-Sat :10:30am - 6:30pm
• Thu: 5:30pm - 2am, Fri-Sat: 6:30pm - 2am
• Sun-Wed : 5:30pm - 2am\

Hours are subject to change based on business needs

We are looking to find excellent drivers to join the team. You will ensure safety, support vehicle recovery efforts in-field, complete vehicle checklists, communicate through radio and mobile applications, and represent the brand as an ambassador to the riding public.

In this role, you will assist and interact cross-functionally to ensure a safe environment for riders when help is needed in-field.

We are looking for drivers who are disciplined, team players, detail-oriented, focused, great customer service communicators, and believe in doing whatever it takes to safely accomplish the mission and make it a great experience for its riders. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.

You will have the opportunity to learn vehicle and personnel operations. You will have a front-row seat to the operational complexities of realizing autonomous mobility on public roads and the chance to contribute to the future.

As a Recovery Driver you will:
 

• Support Fleet Response daily operations in-field.
• Drive up to 8 hours a day with a priority on safety.
• Directly communicate with the riders and assist them into the shuttle.
• Utilize mobile applications to accurately report activities.
• Provide in-person rider support during fleet response and recovery situations.
• Provide accurate written and oral feedback to the teams.
• Conduct daily basic vehicle preventative maintenance checks.
• Ensure the readiness and cleanliness of vehicles, equipment, and the workplace.
• Collaborate with cross-functional teams to provide efficient and effective in-person assistance to the riders.
• Assist with any documentation related to vehicle recovery, internally and with first responders. 

Recovery Driver Requirements

• Excellent driving history with no criminal history
• Exceptional verbal communication and active listening skills
• Experience in high-stress situations, including knowledge of de-escalation techniques
• Fast-paced work environment experience
• Possess a customer service mindset and helpfulness
• Must be able to:
  • Use radio communication systems
  • Use mobile applications
  • Sit in a vehicle for long hours
  • Travel to different company sites for training
  • Listen effectively, follow instructions and act promptly given instructions via radio communications
  • Drive a vehicle in heavy traffic, assertively
  • Follow navigation instructions exactly per in-vehicle systems
  • Follow processes exactly as outlined and take initiative to execute

Salary : $28