What are the responsibilities and job description for the Service Writer Job at TruckPro in Baton Rouge position at TruckPro?
Service Writer - Heavy-Duty Diesel Repair Shop - Full-Time, Non-Exempt
TruckPro Benefits :
Medical / Dental / Vision Insurance
401k with Company Match
Life Insurance
Paid Time Off! 15 days per year
Health Savings Account with Company Match
Paid Training
Year-round work - no hours cut!
Daytime Work hours!
Key Service Writer Responsibilities Include :
Determine problems and services by listening to customer's descriptions of symptoms, clarifying description problems, conducting inspections, checking maintenance records, and examining service schedules
Discuss repairs and findings with mechanics and document accordingly
Verify warranty and service contract coverage by examining records
Obtain authorizations and produce estimates by costing materials, supplies, and labor
Prepare repair orders by describing symptoms, problems, and causes discovered
Maintain customer rapport by explaining estimates and expected return of vehicle
Maintain customer records by recording problems and corrective actions planned
Obtain parts for mechanics and assist with maintenance of shop equipment
Successful Service Writer Candidates Will Have :
Related work experience as a Service Writer or Lead Mechanic
Knowledge of medium / heavy-duty diesel trucks & trailers required
Comprehensive understanding of service and repair operations in the truck industry
Excellent customer service skills
Professional written and verbal communication skills, required
Organizational and multi-tasking skills needed to thrive in a fast-paced environment
Proficiency with MS Office Suite products with ability to conduct basic tasks in Excel
Keep a pulse on the job market with advanced job matching technology.
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