What are the responsibilities and job description for the Retention Specialist position at TruckSmarter?
About TruckSmarter
Logistics is one of the single largest industries in the world. Globally, logistics is an $8-$12 trillion dollar industry and in the US alone, ~$2 trillion, representing ~10% of GDP. A single percent of improvement drives profound change to every corner of the world—from the cost of our goods, to the livelihoods of local communities, to even the impact on our environment.
To reshape the industry, at TruckSmarter, our focus is first on truck drivers.
Trucks move 71% of freight in America (~$800bn annually) & the trucking industry represents nearly 6% of the full-time jobs in the country. If you look around you, every item has sat on a truck at one point on its journey to you. However, despite the industry being one of the greatest levers of innovation throughout history, it is still deeply fragmented & structurally misaligned. Our mission is to fix that—and we need your help.
Job Summary
In this role, you will be responsible for retaining TruckSmarter’s Factoring customers by building relationships and trust, resolving common issues and working cross-functionally to ensure a high quality customer experience. In this role, you play a critical role in ensuring that existing carriers are set up for long-term success both TruckSmarter and more largely in freight, as well as relaying the benefits and value that TruckSmarter has to offer. This role has a broad scope, jumping in to resolve common operational challenges whenever and however you can, while also working with carriers to help manage and grow their business. This role requires excellent communication, organization and relationship-building skills, and the ability to work well in a team environment.
This role is a great opportunity to expand and apply your sales and/or support experience into a high impact account management-type role, leveraging your passion for customer success and strong business instincts to drive growth. The ideal candidate is customer-obsessed, eager to learn and comfortable working in ambiguity across a broad range of projects. We’re a lean team and, as such, this role will have a significant impact on company performance.
The following represents the expected compensation for this role:
Our benefits include: Health insurance (medical, dental, and vision), 401(k) plan, short-term and long-term disability leave, unlimited paid time off, a monthly health & wellness stipend, catered lunches (and dinners after 6pm).
What Excites You
Compensation Range: $55K - $70K
Logistics is one of the single largest industries in the world. Globally, logistics is an $8-$12 trillion dollar industry and in the US alone, ~$2 trillion, representing ~10% of GDP. A single percent of improvement drives profound change to every corner of the world—from the cost of our goods, to the livelihoods of local communities, to even the impact on our environment.
To reshape the industry, at TruckSmarter, our focus is first on truck drivers.
Trucks move 71% of freight in America (~$800bn annually) & the trucking industry represents nearly 6% of the full-time jobs in the country. If you look around you, every item has sat on a truck at one point on its journey to you. However, despite the industry being one of the greatest levers of innovation throughout history, it is still deeply fragmented & structurally misaligned. Our mission is to fix that—and we need your help.
Job Summary
In this role, you will be responsible for retaining TruckSmarter’s Factoring customers by building relationships and trust, resolving common issues and working cross-functionally to ensure a high quality customer experience. In this role, you play a critical role in ensuring that existing carriers are set up for long-term success both TruckSmarter and more largely in freight, as well as relaying the benefits and value that TruckSmarter has to offer. This role has a broad scope, jumping in to resolve common operational challenges whenever and however you can, while also working with carriers to help manage and grow their business. This role requires excellent communication, organization and relationship-building skills, and the ability to work well in a team environment.
This role is a great opportunity to expand and apply your sales and/or support experience into a high impact account management-type role, leveraging your passion for customer success and strong business instincts to drive growth. The ideal candidate is customer-obsessed, eager to learn and comfortable working in ambiguity across a broad range of projects. We’re a lean team and, as such, this role will have a significant impact on company performance.
The following represents the expected compensation for this role:
- The annual salary range for this role is $55K-$70K equity benefits (listed below).
Our benefits include: Health insurance (medical, dental, and vision), 401(k) plan, short-term and long-term disability leave, unlimited paid time off, a monthly health & wellness stipend, catered lunches (and dinners after 6pm).
What Excites You
- Manage the existing pipeline of customers, owning the end-to-end relationship with the customer, serving as a conduit across Sales, Operations & Support
- Stay up-to-date on logistics industry trends, regulations, and best practices related to factoring and alternative financing solutions
- Manage, track, and report on all retention activities and results using Salesforce
- Hit assigned Key Performance Metrics specific to this role and the broader success of the Sales teams
- Collaborate with the Sales team to to refine sales and onboarding strategies and identify opportunities to improve conversion and drive growth
- Collaborate with the Operations & Support teams to refine ongoing processes and identify opportunities to improve quality and customer satisfaction
- Develop efficient and repeatable methods for scaling factoring retention and growth
- Bachelor's degree in business or a related field
- 2 years of experience in sales, account management or support preferably in the logistics or financial services industry
- Experience using a CRM (ex: Salesforce) to handle daily activities and manage customer outreach
- Ability to multitask, prioritize, and handle time efficiently
- Excellent communication and relationship-building skills, including a strong phone presence
- Ability to work well in a high-energy, high-paced team environment
- Demonstrate an eagerness to learn and operate in ambiguity
- Ability to adapt, grow and evolve, overcoming roadblocks and quickly moving from own prospect to the next
Compensation Range: $55K - $70K
Salary : $55,000 - $70,000
