What are the responsibilities and job description for the Retention Specialist position at TruckSmarter?
About TruckSmarter
Logistics is one of the single largest industries in the world. Globally, logistics is an $8-$12 trillion dollar industry and in the US alone, ~$2 trillion, representing ~10% of GDP. A single percent of improvement drives profound change to every corner of the world-from the cost of our goods, to the livelihoods of local communities, to even the impact on our environment.
To reshape the industry, at TruckSmarter, our focus is first on truck drivers.
Trucks move 71% of freight in America (~$800bn annually) & the trucking industry represents nearly 6% of the full-time jobs in the country. If you look around you, every item has sat on a truck at one point on its journey to you. However, despite the industry being one of the greatest levers of innovation throughout history, it is still deeply fragmented & structurally misaligned. Our mission is to fix that-and we need your help.
Job Summary
In this role, you will be responsible for retaining TruckSmarter's Factoring customers by building relationships and trust, resolving common issues and working cross-functionally to ensure a high quality customer experience. In this role, you play a critical role in ensuring that existing carriers are set up for long-term success both TruckSmarter and more largely in freight, as well as relaying the benefits and value that TruckSmarter has to offer. This role has a broad scope, jumping in to resolve common operational challenges whenever and however you can, while also working with carriers to help manage and grow their business. This role requires excellent communication, organization and relationship-building skills, and the ability to work well in a team environment.
This role is a great opportunity to expand and apply your sales and / or support experience into a high impact account management-type role, leveraging your passion for customer success and strong business instincts to drive growth. The ideal candidate is customer-obsessed, eager to learn and comfortable working in ambiguity across a broad range of projects. We're a lean team and, as such, this role will have a significant impact on company performance.
The following represents the expected compensation for this role :
- The annual salary range for this role is $55K-$70K equity benefits (listed below).
Working model : TruckSmarter offers an in-office collaborative culture. This role is based out of our downtown Chicago office, and requires in-office presence three days per week (typically Mondays, Wednesdays, and Fridays).
Our benefits include : Health insurance (medical, dental, and vision), 401(k) plan, short-term and long-term disability leave, unlimited paid time off, a monthly health & wellness stipend, catered lunches (and dinners after 6pm).
What Excites You
What Excites Us
We would love to have you be a part of something special, and are excited to review your application.
Salary : $55,000 - $70,000
