What are the responsibilities and job description for the Automotive Service Advisor/Writer position at True Automotive European Service?
We are looking for our next SimplyTRUE rockstar Service Advisor to join our team!
SimplyTRUE Auto Group has 15 locations across the country- collectively-owned and operated, no Franchise! We are a team-oriented business with tons of advancement and learning opportunities.
The Service Advisor role is an very important role at the company as it completes the repairs and services that the sales team sells.
Why SimplyTRUE? We have an enthusiastic staff who are redefining the auto repair business. We are constantly working on our repair process and adding new technology and processes to better care for our team and customers. We place the relationships we cultivate with our customers and employees at the highest of priorities.
We are a family oriented business that wants you to use your career with SimplyTRUE to better your family life outside of work!
Purpose & Objective:
The Service Advisor role is very important to the success of SimplyTRUE. The primary job of this position is selling customers the recommended services and repairs made by the technicians based on the customers needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business.
Job Responsibilities and Duties:
PRIMARY:
- Sales: Sell repairs and service to customers based on their needs, goals and desires, using company guidelines and best practices.
SECONDARY:
- Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person.
- Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed under direction of manager.
- Other tasks: Fill in on tasks as needed to maintain the flow of the shop.
Examples could be: running a shuttle, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
Additional responsibilities and duties may be necessary based on the needs of the business.
Must possess the following Qualifications, Knowledge, Skills, and Abilities:
- Must possess a valid US Driver's License, be insurable on the store insurance policy, and possess the ability to drive a vehicle with passengers.
- Must have at least 1 year experience in any sales role or demonstrate an ability to sell.
- Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
- Skilled in basic computer functions/programs such as: word processing, spreadsheets, email usage, calendar management, project management software, etc.
- Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
- Skilled and able to perform basic accounting and math
- Must be able to get into and out of various vehicles without assistance.
Job Type: Full-time
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Shift:
- 10 hour shift
- No nights
Work Days:
- Monday to Friday
- No weekends
Experience:
- automotive service advising: 3 years (Required)
Work Location: In person
Salary : $100,000 - $150,000
