Care Coordination Supervisor

Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Position Title: Care Coordination Supervisor (Bilingual: Spanish)

Job Responsibilities

• Ensure all company policies and staffing protocols are met.
• Oversee daily dashboard to make sure attendance is confirmed and patients are safe in their homes and taken care of.
• Manage a team of Scheduling Coordinators; review and approve PTO, complete performance evaluations for the team, maintain coverage when a Coordinator is absent.
• Assist the Coordinators and Team Leads with difficult-to-staff cases; assist Coordinators with resolving any complaints, Incidents and or problems whenever needed.
• Responsible for the case assignment to the Coordinators on the team.
• Be the point of contact to all contracts.
• Monitor patient satisfaction and following with any patient when complaints are made.
• Document and manage any patient activity and report it.
• Work collaboratively with colleagues and participate in weekly Coordination meetings.
• Possess the capability to implement strategic thinking when assessing cases from contracts.
• Follow up with a contract when required; communicate any changes in scheduling such as replacements and any incidents that have occurred.
• Monitor patient satisfaction and follow up with any patient when complaints are made.
• Monitor interdepartmental correspondence to ensure proper and complete follow up on behalf of Coordination department.
• Counsel PAs when the incident is beyond a Coordinator's scope of practice.
• Monitor PA electronic verification emails to ensure that attendance is being verified.
• Complete daily/weekly/monthly logs for tracking the department's performance.
• Manage the information between the patient and the aide and assist with communication between departments and overall office operations.
  
  

Job Requirements

• High school graduate; some college preferred.
• 3 years experience in other work related experience, preferably within the health care services or homecare industry.
• 2 years in a Supervisory or Management role.
• Proficient in Microsoft Office Suite, Constituent Database (HHA eXchange), Medflyt.
• Understands the regulations governing the home care field, related to Medicare, Medicaid and other insurance.
• Understanding of communicating effectively with employees, patients and their families, medical and community affiliates in order to develop positive relationships.
• Understand the administration and management of office operations for home care agencies.
• Ability to perform various computer functions for information concerning patient and aide scheduling and coordination, assisting with communication between departments and overall office operations.
• Proficient in Customer service and satisfaction.
• Bilingual English/Spanish.
  
  

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

About True Care NY

True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. Build the career you want, enjoy a healthy work-life balance, and make a powerful impact as you advance in your role. Our agency is always growing, and we welcome candidates capable of steering the team in a positive direction.