Scheduling Coordinator (Bilingual: Chinese)

Company Overview:

Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

We Are Hiring!

Multiple Openings!

Must be Bilingual: Cantonese, Mandarin or Fuzhounese

Locations: Flushing or Sunset Park

Job Summary:

The Scheduling coordinator works closely with the CDPAP team and potential clients to help facilitate setting up care for members enrolled with True Care Home Care. He/she is responsible for processing referrals received from all referral sources to ensure potential patients can enroll in home care services in a timely fashion.

Scheduling Coordinator Responsibilities include:

• Have knowledge of all lines of services in true care to offer patients the best services possible and to generate daily referrals
• Liaison between the agency and partnering contracts to discuss member eligibility and start of care processes
• Working with active patients to obtain necessary documentation and assisting new patients to get Medicaid or refer patients to a third party to get active Medicaid for continued enrollment 
• Follow up with potential patients and contracts on a  consistent basis to ensure intake and enrollment is processed smoothly
• Manage the referral intake process from initiation through admission statuses
• Analyze weekly status update reports, from all agency contacts and complete all necessary paperwork
• Maintain an active caseload with an appropriate quota and follow processes to get potential patients started with services
• Schedule assessments and reassessments of applicants and enrollees using HHA eXchange.
• Timely communication with the Program Manager, team members, and the Marketing team.
• Constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sources
• Create, obtain and track all communication notes for prior and present authorizations

Job Requirements:

• Diploma from an accredited High School; GED equivalent
• Fluency in Mandarin and Cantonese or Fuzhounese
• Have experience working with database systems, an innate ability to internalize large amounts of information, experience in HHA eXchange is a plus 
• Demonstrated exceptional customer service experience
• Excellent verbal and written communication skills

• Personable and professional and can assist patients with questions on the CDPAP programs for the Scheduling Coordinator role

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

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Salary : $21