What are the responsibilities and job description for the Associate Client Manager position at True Commerce?
The Associate Client Manager is an entry-level role that focuses on retaining and growing relationships with our existing clients. If you have a genuine desire to care for customers and want to join an organization with Unlimited Earning Potential and a path for growth - this is the role for you! An Associate Client Manager must be confident, detail-oriented, and hardworking. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!
This is a FULLY REMOTE ROLE!
As an Associate Client Manager, you will :
- Meet or exceed monthly sales goals and quarterly net retention goals.
- Maintain an acceptably high level of sales activity.
- This role is managing a large book of business with a targeted approach to retain and grow our customer base by driving value for the customers.
- Manage escalations, identify risk and prevent churn by collaborating with internal teams and stakeholders.
- Handle billing related questions and work towards client renewals.
- Conduct effective sales presentations via Teams with current customers.
- Adhere to pipeline metrics and activity cadences.
- Be highly responsive to customer requests via email and tasks.
- Maintain a high level of opportunity follow-up to ensure information is current and updated in NetSuite.
- Be an advocate for the customer both internally and externally.
- Ensure customer satisfaction to the best of the ACM’s ability in their role and get ahead of issues early.
- Continually updating NetSuite CRM with notes and activities.
- Attend weekly sales & marketing meetings and educational activities to improve competitive and business process knowledge as well as professional selling skills.
- Proactively learn about the EDI Industry and how TrueCommerce can add value to a company’s success.
- Enjoy speaking via phone and social-based communication with customers to strengthen existing relationships.
Requirements for success :
Education :
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance : Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information.
