What are the responsibilities and job description for the Integration Specialist (Support Team) position at True Commerce?

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TrueCommerce is seeking an Integration Specialist I for our Support Department . The Customer Support department at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and technologies.

The Integration Specialist will provide frontline support to our customers in resolving what may be complex, business impacting problems. The role of the Integration Specialist will ensure that all issues are resolved in a timely and accurate manner while leveraging internal tools and co-supporting resources. The ideal candidate will have a strong background in technology, loves troubleshooting and fixing software errors. Experience with flat file formats as well as with FTP, SFTP, AS2, VAN connections.

This role will be hybrid if near Columbus, OH or Pittsburgh, PA or otherwise considered a remote opportunity if not within that specific area.

As an Integration Specialist on our Support Team, you will :

Troubleshoot & resolve complex customer issues including ERP, system, mapping, data and environmental issues.

Demonstrates accurate & efficient troubleshooting of customer issues between the partner, our translator and the customer systems.

Communicates and fields task / ticket status and issues to client and coworkers via email, phone and chat. (NetSuite)

Ability to collaborate with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.

Works directly with existing clients and trading partners and provides production support to troubleshoot and diagnose customer issues.

Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.

Provides recommendations and support to clients and internal teams on integrated solutions.

Support and collaborate with other internal departments to ensure customer issues are resolved

Remaining ahead of new technologies as needed to successfully support internal and external customers

Ensure customer satisfaction through efficient, effective diagnosis and resolution of customer questions and problems.

Research and coordinate resolution for integration or mapping issues with the respective teams.

Document all client interactions and resolutions within internal ticketing systems

On call support is required and will be rotated throughout the team.

Requirements for Success as an Integration Specialist I :

1-2 years in a software support, client services, help desk or call center environment

Ability to communicate technical information effectively to coworkers and customers

Excellent Customer Service Skills

Must enjoy troubleshooting and finding solutions

Ability to manage projects (Support Tickets)

Ability to work independently and with a Team

Ability to train customers on product features and functionality

Preferred :

Knowledge with a variety of Enterprise Resource Planning (ERP) and shipping solutions

Experience with flat file formats

Experience with FTP, SFTP, AS2, VANs

EDI experience and an understanding of standardized data storage processing

Familiarity with Coding / Programming / Scripting Language

Education :

Associate degree in IS / IT / CIS or related preferred. Will consider work experience in lieu of degree.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance : Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.

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