What are the responsibilities and job description for the Dining Room Supervisor position at True Connection Communities-Verena at Gilbert?

Job Description

Job Purpose

Under the direction of the Executive Chef, the Dining Room Supervisor oversees all aspects of the dining room operation, including staff scheduling, training, setup, service, breakdown, cleanliness, equipment, furnishings, and ordering of service-related food and service supplies for dining and special events. The Dining room Supervisor coordinates with kitchen staff to maintain smooth, efficient, and pleasant service at all times. Oversees the assignment of the setup of coffee breaks and hors d'oeuvres for large groups.

Company Overview

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit www.trueconnectioncommunities.com

Benefit of working for us based on eligibility

Medical / Dental / Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
Paid Parental Leave, Short-term & Long-term Disability
Industry-leading PTO
Paid Holidays
401k program; Including match
Tuition reimbursement
Staff development courses & free online training courses
Paid training
Bonus programs
Employee Assistance Program (EAP)
Employee / Resident Referral Bonuses

Duties and Responsibilities

Maintain a customer focused attitude at all times while managing the food distribution, balancing the serving responsibilities among the food servers.

Ensure visibility during meal times by seating and greeting residents, addressing any concerns, and ensuring that their needs have been met.

Prepares schedules and assigns tasks to wait staff, including assigning tables and closing duties.

Ensure wait staff meets company standards including appearance and dress attire, customer service standards, and proper food handling techniques.

Trains wait staff on all operating procedures and menu education.

Ensures efficient operating within budgeted guidelines.

Promotes customer engagement activities and interacts with residents during meal times to monitor resident satisfaction or concerns about food service and develops plans to address as appropriate.

Facilitate highest quality and service practices in all Food and Beverage sanitation standards and service to the residents in the dining room.

Monitors and evaluates food quality for presentation, temperature, and serving portion size. Communicates with food kitchen personnel for adjustments and shares resident feedback.

Monitors and evaluates table service adequacy for timing, etiquette and thoroughness; provides service hospitality training and adjustments as appropriate.

Monitors and adjusts residents accounts for meal and charge accuracy.

Ensure floor charts and tables are set up correctly.

Assists servers as needed with table service.

Maintains Toast POS System by adding menu items, adding / deleting employees to Toast system.

Performs other duties as assigned.

Qualifications

High school diploma or equivalent.

Two (2) years’ experience in fine dining.

Dining Room Supervisory experience preferred

Excellent communication, organization, and customer service skills.

Ability to stand or walk for 8-hour shifts and lift at least 20 pounds.

Working Conditions

This position works in a fast-paced restaurant environment with exposure to heat, flames, cold temperatures, slippery floors and sharp cooking tools. This position may work in close contact with others. This position must comply with food safety regulations, which include appropriate clothing and protective gear such as hairnets, masks, disposable gloves and slip-resistant shoes.

True Connection Communities is an Equal Employment Opportunity Employer M / F / D / V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

True Connection Communities is a Drug-Free / Smoke-Free Workplace.

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