What are the responsibilities and job description for the Lead Server position at True Connection Communities-Verena at Gilbert?
Job Purpose
A lead server is responsible for assisting the guests' needs, responding to their inquiries, and immediately addressing their dining concerns. Lead servers ensure the timely and accurate serving of orders, offering promotional menus and other additional services.
Company Overview
True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit www.trueconnectioncommunities.com.
Benefit of working for us based on eligibility
- Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Paid Parental Leave, Short-term & Long-term Disability
- Industry-leading PTO
- Paid Holidays
- 401k program; Including match
- Tuition reimbursement
- Staff development courses & free online training courses
- Paid training
- Bonus programs
- Employee Assistance Program (EAP)
- Employee/Resident Referral Bonuses
Duties and Responsibilities
- Supervise daily operation of all community restaurant9s) and room delivery operations.
- Ensures meals delivered to resident units are delivered timely and properly.
- Ensures smooth and timely opening of the restaurant(s).
- Inspects side work to ensure completion and closes restaurant.
- Assists in producing weekly schedules with budgetary guidelines for service leaders.
- Ensures adequate number of service team members each shift and ensures absences are covered to not allow voids in coverage.
- Leads the training of all new service team members.
- Conducts required training sessions, weekly/monthly/quarterly.
- Oversees resident, guest, and team member meal billing of departmental charges.
- Maintains the resident meal requests and forwards these requests to the Director of Culinary.
- Is knowledgeable of all menus and food descriptions.
- Provides supervision for special community events.
- Supports sales and marketing efforts.
- Performs other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Strong problem-solving and communication skills.
- Exceptional time management skills.
- Ability to stand or walk for 8-hour shifts and lift at least 20 pounds.
- Willingness to comply with all food safety procedures.
True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.
True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.
True Connection Communities is a Drug-Free/Smoke-Free Workplace.
