What are the responsibilities and job description for the Network Analyst position at True Group, Inc.?
Location(s): Lombard, IL
We are seeking a Network Analyst to join our growing team and help with a variety of hardware, software, and networking projects at various Clients.
Responsibilities:
- Respond to escalated technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.
- Identify and resolve hardware, software, and/or networking issues by conducting tests, analyzing the problem, and provide suggestions for solutions.
- Program and install new hardware systems, software upgrades or networking cables.
- Provide technical and/or operational training as needed.
- Document hardware configuration information, software configuration administration, network performance and network layouts on a regular basis.
- When necessary, travel to Clients’ offices or server locations for hardware and network malfunctions.
Qualifications:
- Bachelor's Degree in Information Technology or related field and/or relevant experience
- 5 years of experience as a Network Analyst
- Strong understanding of network infrastructure and network hardware
- Ability to think through problems and visualize solutions
- Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers
- Knowledge of IPSec Tunnels
- Knowledge of OSPF
- Understanding of Routing
- Knowledge of application transport and network infrastructure protocols
- Ability to create accurate network diagrams and documentation for design and planning network communication systems
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
- Ability to work with all levels of staff within and outside of IT and outside the organization
- A self-starter able to work independently, but comfortable working in a team environment
- Good analytical and problem-solving skills
- LAN, WAN, and WLAN experience
- Experience with MikroTik and/or Sophos required
- Network security experience a plus
True Group is a transformative solutions provider. At True, we offer our employees a rewarding culture, professional growth, upward mobility, and the opportunity to maintain strong earning potential.
For additional information regarding salary range for this position, as well as company benefits, please click here.
