What are the responsibilities and job description for the Patient Care Coordinator position at True Life Aesthetics, LLC?
Location: Scottsdale. AZ 85266
Patient Care Coordinator
Job Summary:
Aesthetics Medical Spa is seeking a highly organized and experienced full-time Patient Financial Counselor.
A Salesforce and Financial coordinator offers financial advice and assistance to patients regarding medical bills. They are the liaison between patients and financials; often coordinating payments and answering questions. Their job is to handle financial obligations so that patients and aesthetics specialists can focus on quality patient care.
Responsibilities of a Patient Financial Counselor include:
- Communicate with patients on the phone
- Appropriately document and report payment information
- Educate patients about payment options, including patient credit plans
- Update patient accounts and balances
- Coordinate Allie points systems and other patient incentives used toward payment of services
- Works closely with Patient Care Coordinator and owners
- A/R auditing of accounts
- Management of (QuickBooks) activity related to accounts payable as needed
- Management of receipt management and other financial items as needed
Essential Job Responsibilities:
· · Meet bi-monthly with the board of directors team of Summit Aesthetics to provide revenue cycle updates, as well as financial updates to the practice.
- Feedback and education to the board and staff members to any changes in regulatory rules and coding.
- Treatment plan coordinator assistant including but not limited to:
o Financial agreement creation and coordination with patients
o Pre-treatment estimates creation and coordination for aesthetic procedures
o Patient communication and obtaining financial consent and payments from the clients prior to procedure
Required:
Three years of medical billing environment.
Knowledge of salesforce
Ability to organize and prioritize work to meet strict deadlines.
Must be self-motivated, service-oriented, and have excellent communication skills (written and oral).
Standard Staffing Level Responsibilities:
Complies with established departmental policies, procedures, and objectives.
Attends a variety of meetings, conferences, seminars as required or directed.
Demonstrates the use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches demonstrate Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
Working condition:
Requires sitting for long periods of time. Requires using the computer for the majority of the time and thus utilizing eye concentration. Regular lifting of >10 lbs required with occasional lifting of up to 50 lbs
Hours: Full Time /40 hours per week (Monday, Tuesday, Wednesday, Thursday, Friday/ 8 am-530 pm
Note: This job description is not exclusive. Everyone should help each other in all areas. Teamwork is important to us as a team and so is the ability to work independently without prompting.
