What are the responsibilities and job description for the Account Manager - Risk Management position at True North Companies?

Job Description

TrueNorth Companies is seeking a dynamic and knowledgeable Account Manager to join our Risk Management team in either our Cedar Rapids, IA or West Des Moines, IA office!

About TrueNorth Companies :

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers :

TrueNorth offers a lineup of excellent benefits to all full-time employees, including :

Annual Bonus
Medical, Dental, Vision
401k with Company Contributions
Responsible Time Off (PTO)
11 Paid Holidays
Company-paid Life and Disability Coverage
Paid Volunteer Time Off
Donation Match Program
Tuition Reimbursement
Employee Assistance Program (EAP)
Wellness Program with Financial Incentives / Discounts
Hybrid Work Schedule

Account Manager

The Account Manager is pivotal in ensuring smooth operations and maintaining strong relationships within the Risk Management accounts. With a focus on providing quality service to clients, insurance companies, and producers, this position requires expertise in commercial lines coverage, adeptness in handling complex accounts, and the ability to excel in a dynamic environment. The ideal candidate possesses a robust understanding of commercial insurance and excels in customer service. Adaptability, problem-solving skills, and autonomy are crucial. This opportunity is ideal for ambitious individuals passionate about advancing in their career in risk management in the insurance sector.

Essential Job Functions :

Accurately manage client accounts and ensure all deadlines are met

Assist producer in marketing and placing new business and / or renewal business while maintaining process per workflows

Seek opportunities and take steps to increase knowledge of industry, regulatory requirements, tools and resources available to assist clients

Answer questions from producer and the service teams regarding accounts

Communicate with the clients and answer questions regarding provided policies and / or services

Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external

Travel or visit insurance companies and / or clients, when necessary

Continuously seek to identify opportunities & solutions that allow for a more effective and efficient delivery of a top-quality client experience

Serve as a subject matter expert for niche specialization

Coordinate & direct firm resources - Claims, Legal, Safety, Marketing, Technology, etc.

Manage book of business with pro-active client service approach

Round out coverage for accounts in collaboration with the service team or independently, as assigned

Perform other duties as assigned

Credentials :

High School diploma or GED required, two or four-year degree preferred

3 years of demonstrated insurance experience managing commercial accounts either at a carrier or agency is required

P&C Insurance license required

Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions

Understand the different processes / forms associated with the varying coverages and insurers

Experience working with EPIC Agency Management Software preferred

Skills :

Strong organizational and time management skills

Ability to prioritize workload

Extremely accurate and detail-oriented

Strong and professional verbal and written communication skills

Strong problem-solving skills

Understand and maintain fiduciary responsibility for company, client, and producer

Ability to work independently

Strategic thinking

Relationship management

Strong work ethic

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

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