What are the responsibilities and job description for the Director of Operations position at True North Consultants?
The Director of Operations – is a hands-on leader for a rapidly growing company responsible for overseeing the day-to-day operations of multiple locations. This role focuses on maintaining compliance, ensuring quality standards, managing location P&Ls, supporting staffing efforts, assisting with revenue growth, addressing quality issues, and building strong client relationships. You will be tasked with implementing operational strategies and processes to optimize resource utilization, improve turnaround times, and enhance overall operational efficiency. Additionally, you'll be responsible for staff management, training, and development, as well as ensuring compliance with all regulatory and safety standards.
Qualifications:
- Bachelor’s degree in aviation, Business Administration, or a related field; equivalent experience considered.
- Minimum of 5-7 years of experience in a management role in some type of aviation services industry.
- Strong understanding of P&L management, compliance, and quality control processes.
- Excellent problem-solving, organizational, and communication skills.
- A willingness to travel extensively.
- Ensure proper staffing levels daily for all work areas for hourly staffing.
- Anticipate staffing needs for optimum performance and ensure proactive recruiting measures are implemented.
- Ensure ongoing development of staff to include cross-training and skills assessments which qualify team members for greater responsibility, compensation, and growth.
- Promote team-building initiatives and perform coaching/mentoring activities to develop and motivate team members.
- Ability to work dynamic and fluid schedule to meet operational requirements
- Willingness to travel nationally up to 60%
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
