What are the responsibilities and job description for the Senior Network Engineer / Lead position at True North Consultants?
The role of the Information Technology Senior Network Engineer will be responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise data communications network. This includes the installation, maintenance, and management of all network equipment such as switches, routers, wiring, network management and diagnostic tools. Also, develops company policies and procedures to support network operations, security and integrity. This position assists in the planning of large-scale systems projects through vendor comparison and cost studies. Provide responsive support and assistance to the Service Desk associates, end users, inclusive of all business relationships for complex technical support problems, inquiries, and service requests. You will be the senior point of escalation within the ITorganization locally and globally for the associates and for all customer impacting situations.
Principal Duties and Responsibilities :
- Team Technical Leadership : Lead and develop a team of network engineers, providing technical guidance and support in troubleshooting and project execution. Responsible for all aspects of thetechnical development of each member of the team as it relates to their defined role.
- Senior Technical or Informational Customer Escalation Support Contact - Highly responsive customer support and assistance to users or business partners for technical support problems, inquiries, and service requests
- Ensure the escalation of more complex problems or service requests to internal support groups and third party vendors are being performed within documented service level agreements
- Technical Project Collaboration - Partner with IT project managers ontraining and processes which increase and enhance the quality and efficiency of the end user community
- Single point of contact for impacting situations across office environments, manufacturing plants, distribution centers and remote locations in North America.
- Responsible for maintaining all North America networking diagrams and partnering with telecommunication support providers
- Project Management Collaboration for new / upgrades to technology infrastructure
- Service Impact Outage Handling
- Maintain consolidated reporting on technology related expense
EXPERIENCE / REQUIREMENTS :
