What are the responsibilities and job description for the Front Desk / Night Audit Associate position at True North Hotel Group Inc?
Job Description
Job Description
True North Hotel Group , an award-winning management and development company, is seeking a Front Desk Associate / Night Auditor to join our team at the TownePlace Suites in Wrentham, MA . We offer awesome benefits and a great family culture.
RESPONSIBILITIES
- Serve as the main point of contact for all guest requests and needs from 11 : 00 pm until 7 : 00 am.
- Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
- Responds to guest questions either in person or over the phone.
- Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
- Resolves guest problems / complaints.
- Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.
QUALIFICATIONS
We look forward to hearing from you!
True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
