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Customer Service Specialist

True Nutrition
San Diego, CA Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/2/2025

True Nutrition is seeking an excellent full-time Customer Service Specialist to support our Customer Service Manager and join our growing team.

About Us :

We are a large (50 employees) Nutritional Supplement manufacturing e-commerce company. We sell top-notch products and have a stellar reputation to back it up. While our team provides a fun work environment, we also know when to keep it professional.

About You :

  • Professional, responsible, personable
  • Great attention to detail
  • Compassionate listener to customer's needs
  • Effective at communicating resolutions
  • Bonus points for : Health supplement knowledge, multi-tasking skills and eagerness to learn.
  • Most of all, you are looking for an opportunity to grow within a fast-paced nutritional supplement company.

How to succeed?

You will truly thrive if you work well as a team-minded self-starter. You are resourceful with provided information and have an interest in health and fitness. Our ideal candidate is someone who is familiar with the health / fitness or the supplement industry— but we are willing to train the right candidate.

Job responsibilities include, but are not limited to :

Office Skills

  • Work closely with Customer Service Manager to deliver a positive experience to our current and new customers
  • Basic computer skills (typing, website navigation, email etiquette)
  • Assist with processing returns / refunds
  • Maintain Quality Control spreadsheet
  • Answer inbound Customer Service inquiries and communications (call, email, chat, reviews)
  • Assisting customers in placing orders
  • Communicate customer sentiments and various needs to management
  • Make suggestions to improve internal processes
  • Shipping / Receiving

  • We ship via USPS, FedEx and UPS. You will learn how to print shipping tags, return labels and how to modify shipments among all 3 platforms to assist our customers
  • International (Canada) and APO (Military) orders
  • Health Insurance and Sick Pay contingent on first 90 days performance.

    Job Type : Full-time

    Benefits :

  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Experience level :
  • 1 year
  • 2 years
  • Shift :

  • 8 hour shift
  • Day shift
  • Weekly day range :

  • Monday to Friday
  • Work setting :
  • In-person
  • Office
  • Education :

  • High school or equivalent (Preferred)
  • Experience :

  • Customer service : 1 year (Preferred)
  • Work Location : In person

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