True Sky Credit Union |
Structured Compensation - Job Description |
Payment Solutions Specialist |
Data Year: 2022
Prepared On: 08/10/2022 |
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Department: | Payment Solutions | Grade: | 7 |
Reports To: | Payment Solutions Supervisor | Classification: | Non-Exempt |
Supervises Direct: | 0 | Supervises Indirect: | 0 |
Approved By: | President | Effective Date: | 10/07/1997 |
| | Revised Date: | 11/22/2021 |
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Role: |
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To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. |
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Essential Functions & Responsibilities: |
| E | 55% | Contacts delinquent accounts by phone and mail; takes appropriate action to bring current. Makes recommendations to charge off delinquent loans when other attempts to bring the loan current are unsuccessful. |
| E | 20% | Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful. Follow up on arrangements to ensure credit union's collateral is protected. |
| E | 10% | Maintains accurate notes, files and reports on all collections activity. |
| E | 5% | Assists employees with member problems and performs other duties as assigned. |
| E | 5% | Informs management of trends in loan underwriting contributing to delinquent/charged-off loans. |
| N | 5% | Other duties as assigned. |
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Performance Measurements: |
| 1. | To maximize the collection and/or recovery of credit union assets from delinquent or charged -off loans. |
| 2. | To maintain accurate and complete records of all collection and recovery activity. |
| 3. | To insure that collection activity is both within credit union policy and all relevant regulations. |
| 4. | To identify and inform management of potential underwriting problems. |
| 5. | To offer/provide assistance in setting up a budget for the member. |
| 6. | To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA) and all credit union policies and procedures. |
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Knowledge and Skills: |
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Experience | One year to three years of similar or related experience. |
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Education | A high school education or GED. |
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Interpersonal Skills | Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. |
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Other Skills | Communication skills, both verbal & written. Good judgement and analytical skills. |
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Physical Requirements | The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. |
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Work Environment | Remote work possible. Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. |
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This Job Description is not a complete statement of all duties and responsibilities comprising the position. |
