True Sky Credit Union |
Structured Compensation - Job Description |
Title Clerk |
Data Year: 2024
Prepared On: 10/30/2024 |
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Department: | None | Grade: | 6 |
Reports To: | Loan Operations Supervisor | Classification: | Non-Exempt |
Supervises Direct: | 0 | Supervises Indirect: | 0 |
Approved By: | President | Effective Date: | 01/01/2010 |
| | Revised Date: | 02/21/2020 |
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Role: |
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Coordinate with appropriate government agencies to ensure lien recordation on collateral. Work with members and staff to efficiently deliver vehicle titles to members. Release liens in a timely manner. |
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Essential Functions & Responsibilities: |
| E | 40% | Prepare documentation in order to perfect the Credit Union's interest in vehicles used as collateral for loans and to release liens when satisfied. |
| E | 25% | Maintain complete and accurate lien records, scan documents and verify scanned documents are scanned correctly, file lien and title files in appropriate place for quick retrieval when necessary. |
| E | 15% | Track and maintain assigned reports. |
| E | 15% | Assist members and dealer staff both in person and on the phone when needed. Communicate with outside agencies/vendors and members to correct issues and/or obtain additional documentation. |
| N | 5% | Performs other related duties as assigned. |
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Performance Measurements: |
| 1. | To provide great service to members, co-workers and outside vendors. |
| 2. | To process title documents and reports in a timely and accurate manner. |
| 3. | To follow up on all title files to ensure paperwork is complete and accurate, contacting dealers, members and other outside vendors as necessary in a timely manner. |
| 4. | To answer department phone calls in a quick manner by the third ring if possible. |
| 5. | To maintain a professional work demeanor and businesslike appearance while maintaining your work area in professional manner. |
| 6. | To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA) and Office of Foreign Controls (OFAC) and all credit union policies and procedures. |
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Knowledge and Skills: |
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Experience | One year to three years of similar or related experience. |
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Education | A high school education or GED. |
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Interpersonal Skills | Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. |
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Other Skills | Must have good organizational and communication skills. Ten key calculator, typewriter and keyboard skills. Accuracy and attention to detail is required. |
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Physical Requirements | The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. |
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Work Environment | Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate. |
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This Job Description is not a complete statement of all duties and responsibilities comprising the position. |
