Install Technician

TITLE: Install Technician

SUPERVISOR: Owner/Director of Operations

SUMMARY

At True Solutions Tech Partners (TSTP), we pride ourselves on delivering reliable, professional, and value-added customized solutions to our clients. Our highest priority is excellence in audiovisual and security solutions. We are dedicated to promoting, training, developing, and providing exceptional customer service to ensure our team members are experienced, diverse, and of the highest standard.

This service technician will move, install, set up, inspect, prep, repair, and maintain TSTP equipment. The ideal candidate will assist with the installation, termination, and testing of low-voltage cabling systems in commercial and industrial environments. This role requires physical stamina, attention to detail, and the ability to work at heights. All members of the TSTP team have a commitment to continued education in their field through additional training or certifications. 

POSITION REQUIREMENTS

• A high school diploma or general education degree (GED) is required.
• Possesses a valid driver’s license.
• Ability to lift and move up to 50 pounds or more.
• Being on call for possible weekend work is required (usually one weekend a month).
• Basic knowledge of hand tools and power tools.
• Comfortable working at heights, in confined spaces, and outdoors year-round. 
• Strong work ethic and attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Inspect and prep new equipment when necessary.
• Assist with the installation of equipment at various locations throughout Wisconsin and Illinois.
• Document delivery, equipment distribution, and service provided. 
• Communicates the status of equipment and customer accounts. 
• Provides quality customer service through regular interaction with account managers, owners, and employees.
• Account for the security of all equipment and merchandise on the route. 
• Keep equipment cleaned and maintained in proper working order. This includes route maintenance as needed.
• Keep daily inventory records of merchandise taken from warehouse stock.
• Listen to and resolve service complaints.
• Clean and perform routine maintenance on the vehicles and tools. This includes keeping your work area in the warehouse and your work vehicle clean and organized.
• Perform low-voltage cable pulling, routing, and termination (Cat5e, Cat6, fiber optics, etc.).
• Install and test cabling infrastructure and related hardware according to project specifications.
• Operate and maintain hand tools, power tools, and testing equipment.
• Adhere to company safety standards and OSHA regulations.
• Travel to job sites as needed (approximately 20% of the time). Work vehicle provided.
• Communicate effectively with team members and supervisors to ensure project goals are met.
• Equipment rack buildouts

PREFERRED QUALIFICATIONS

• Certifications such as BICSI Installer, CTS (Certified Technology Specialist), or OSHA 10/30.
• Familiarity with industry standards and best practices for low voltage systems.
• Basic understanding of blueprints, schematics, and wiring diagrams.
• At least 1 year of experience in low voltage cabling installation.

CUSTOMER RELATIONS

• Represent True Solutions Tech Partners and yourself positively and professionally while out in the field.
• Ensure that all customer interactions are always friendly and professional.
• Work with customers to resolve issues and alleviate concerns.
• Train customers on the proper use of equipment, settings, and routine maintenance.