What are the responsibilities and job description for the Crisis Support Specialist position at True Team Medical?

Job Description

Bring Your Passion.

ncgCARE is looking for a Crisis Support Professional to join our Behavioral Health Urgent Care (BHUC) team in Waynesville, NC. In this role, you will provide critical support, observation, and direct care to individuals experiencing a behavioral health crisis. You will be part of a team offering rapid access to behavioral health care, serving as an alternative to emergency departments for individuals in need of urgent intervention.

You will play a key role in assisting with crisis response, implementing interventions under the direction of nurses and administrative staff, and ensuring a safe and supportive environment that fosters wellness and recovery. If you are passionate about making a difference in behavioral health and crisis services, this is the opportunity for you.

Minimum Requirements

Associate Professional (AP) : Bachelor's degree in a human services field with at least one year of relevant experience.
Paraprofessional : High school diploma or equivalent with at least one year of experience in behavioral health or a related field.
Peer Support Specialist (PSS) : Certification as a North Carolina Certified Peer Support Specialist (NCCPSS) with at least one year of experience in a behavioral health setting.
This an hourly position with overtime opportunities—get rewarded for your impact!

Preferred Qualifications

Experience working in a behavioral health crisis setting.

Knowledge of crisis intervention strategies and de-escalation techniques.

Familiarity with mental health and substance use disorders.

Strong documentation and communication skills.

Other Requirements

For Peer Support Specialists : Must hold certification as a North Carolina Certified Peer Support Specialist (NCCPSS).

Must be able to work flexible shifts, including evenings, weekends, and holidays as needed.

Build Your Purpose.

Position Description

As a Crisis Support Professional, you will :

Provide continuous observation and support to ensure client safety and well-being.

Implement crisis response strategies as directed by nurses and administrative staff to assist with client stabilization.

Facilitate referrals and discharge planning to ensure a seamless transition to outpatient care or other appropriate services.

Utilize therapeutic communication and de-escalation techniques to promote recovery and crisis resolution.

Maintain timely and accurate documentation of client interactions, interventions, and observations.

Assist with daily living activities to ensure that client needs are met with dignity and respect.

Contribute to a safe, clean, and organized environment that supports stabilization and recovery.

Collaborate with nurses, BHUC staff, and external providers to enhance client care.

Grow with Us.

Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work / life balance, and invest in your future. The list below is for informational purposes only.

Consumer-driven health plan coverage provided by Anthem

Wellness : When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24 / 7 access to licensed doctors, therapists, and psychiatrists.

Health Savings Account (HSA) or Flex Spending Account (FSA)

Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.

Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.

An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.

Generous paid time off

401k or Roth IRA Retirement Programs administered by Empower

Financial planning and education services at no cost to you

Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)

Educational Assistance (your position, date of hire and years of service determine your eligibility)

Licensure Residency Program for Full-time Clinical Staff

Advancement and Career Development Opportunities

Equal Opportunity Employer : ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and / or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

ncgCARE and all partner affiliates maintain a drug-free workplace.

EEO is the Law

EEO Supplement

E-Verify

Family Medical Leave

Pay Transparency

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