Clinical Administrative Assistant - Full Time

We are seeking a full time, compassionate Clinical Administrative Assistant with strong front desk and customer service skills. The ideal candidate is experienced in clinical workflows, patient communication, and customer service, with a strong commitment to delivering excellent patient care.

Key Responsibilities

Clinical Operations Support

• Manage daily clinical workflows, ensuring adherence to protocols, policies, and regulatory standards.
• Assist in improving clinical procedures and operational efficiencies.
• Coordinate resources, including staff schedules and equipment maintenance.

Front Desk and Administrative Support

• Serve as the first point of contact for patients, welcoming them warmly and ensuring a positive experience.
• Manage appointment scheduling, including patient check-ins and check-outs, ensuring accuracy and timeliness.
• Answer phone calls, address inquiries, and provide information about clinical services.
• Maintain a clean, organized, and professional reception area.
• Process insurance verifications and collect co-pays or payments as needed.

Patient Communication & Customer Service

• Communicate clearly and empathetically with patients to address questions, concerns, and appointment details.
• Ensure accurate and timely communication between patients, healthcare providers, and other staff members.
• Provide outstanding customer service by maintaining a friendly, professional, and helpful demeanor with all patients and their families.

Team Collaboration

• Work closely with healthcare staff to support patient care and streamline clinic operations.
• Train and orient new team members on front desk protocols and workflows.
• Provide support for other clinical activities and special projects as needed.

Qualifications Required

• Proven experience in an administrative role with a strong focus on front desk operations.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with electronic medical records (EMR) systems and appointment scheduling software.
• Experience in healthcare administration or clinical operations.

Work Environment

• Clinical or administrative setting requiring extended periods of sitting, phone usage, and computer work.

If you excel at creating a welcoming environment, managing front desk responsibilities, and ensuring smooth clinic operations, we encourage you to apply for this rewarding opportunity.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Marion, IL 62959 (Required)

Work Location: In person

Salary : $18 - $22