What are the responsibilities and job description for the Customer Service Representative position at True View Windows and Glass?
True View is seeking customer service representatives for our service department teams in both Phoenix, Arizona, Tucson, Arizona, and Denver, Colorado. The customer service representative will provide customer support to our homeowners and account customers in the Phoenix area. The ideal candidate is experienced in the glass and window industries. We are looking for someone self-motivated, ambitious, dependable, and excited by the opportunity to help grow our service and window departments at True View. Strong customer service skills and attention to detail are a must. Pay DOE.Responsibilities include :
- Answer inbound calls quickly and professionally.
- Assist customers with questions regarding True View products and services.
- Communicate with customers via email correspondence or verbally to provide follow-up information, request signatures, deposits, and / or payments.
- Maintain a respectful manner over the phone and in person with customers / employees.
- Resolve any customer issues.
- Update and maintain customer files including creating projects, inputting notes, appointments, etc. in CRM program.
- Monitor and maintain assigned accounts. Research and follow up on potential sales opportunities.
- Maintain product knowledge.
- Strive to meet all personal and departmental goals.
- Post customer deposits / payments.Required Qualifications :
- Prior customer service experience.
- Knowledge of glass, glazing, and window products preferred.
- Solid organizational skills including attention to detail and multitasking.
- Must be self-motivated and have strong time management and organizational skills.
- Computer literacy. Experience using Outlook, Word, and Excel. Experience with Salesforce a plus.
- TEAM player.
- Candidate must pass a drug test and background check.Benefits : As a team member at one of Arizona's fastest growing window and glass companies you will receive :
- Competitive pay. DOE
- Company contributed medical insurance.
- Company paid life insurance.
- Dental, Vision and optional Life coverage available.
- 401(k) with company matchJob Type : Full-timePay : DOESchedule :
- Monday to FridaySupplemental Pay :
- Bonus payEducation :
- High school or equivalent (Preferred)Experience :
- Customer Service : 2 years (Preferred)
- Glass or Window : 1 year (Preferred)
