Strategic Account Manager

Job Summary: The Strategic Account Manager plays a crucial part in developing and maintaining long-term relationships with existing customers. Responsibilities include understanding assigned customer’s unique purchasing needs, managing day-to-day requests, and driving used serviceable material (USM) sales to maximize customer satisfaction and revenue growth. Success in this role requires a combination of business acumen, relationship management expertise, problem solving and a deep understanding of the aviation industry. 

This position reports to the Vice President of Sales and works closely with Business Development and Sales Support teams to ensure that all materials sales transactions are carried out smoothly and efficiently for a flawless customer experience. 

To thrive in this role, candidates should possess excellent communication and relationship building skills. Attention to detail, problem-solving abilities, and the ability to work collaboratively in a fast-paced environment are essential. 

Primary Duties & Responsibilities: 

• Manage assigned Account Manager & Sales Support Team.  

• Mentor and oversee goals, performance of managed employees. 

• Act as the day-to-day point of contact for assigned strategic accounts 

• Field incoming requests for quotation and build strong relationships based on trust and professionalism 

• Develop a deep understanding of existing clients' business objectives, challenges, and opportunities 

• Assist Business Development peers with identifying proactive opportunities to add value for key customers 

• Collaborate with internal teams, such as Business Development, Sales Support, Product Line, Repairs, and Warehouse to ensure customer satisfaction 

• Stay up to date with industry trends, and emerging technologies  

• Attended industry conferences and networking events 

• Maintain high energy, cooperative and positive attitude and great sense of humor 

• Other tasks and projects as directed by management  

Required Experience: 

• A bachelor’s or master’s degree and at least eight years’ prior experience in commercial aviation. 

• Prior aftermarket aviation industry experience. 

• Strong communication, consultation, and relationship management skills 

• Detail orientation with the ability to multi-task in a fast-paced work environment 

• Intermediate skill level with Microsoft Office 

• Astute with Avsight with ability to grow to Subject Matter Expert (SME) in additional departmental functions such as dashboard design and deployment, report writing etc