Customer Relationship Representative

We are searching for a Customer Relationship Representative (CRR) to join our dynamic (and fun) team, where they will provide exceptional service to our local and national customers. The ideal candidate is passionate about making connections and cultivating lasting customer relationships. This person will interact with customers daily via phone, text, email, and our app, JobStack. They will advocate for our customers and always strive to exceed service expectations. Their primary role will be to ensure that all staffing orders are filled with qualified, compliant, and reliable workers by reviewing a pool of ready-to-work applicants. At times, the CRR will switch gears to assist in revenue-generating activities like appointment setting with new customers.

Job Location: Dallas, TX

Responsibilities:

• Embrace our culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We Reimagine What is Possible, and We are a Force for Good
• Maintain a positive, empathetic, and professional attitude towards customers and our temporary associates
• Help develop lasting customer relationships through by maintaining regular communication through telephone, email, and text
• Process inbound orders from existing and prospective customers, including pricing, order entry, order fulfillment and customer feedback
• Register eligible customers on our app, JobStack, and ensure they know how to use it to their full advantage
• Establish new customer records, process customer credit checks as required and follow a defined process for credit line expansions
• Ensures our temporary associates' skill profiles are maintained along with customer requirements so that JobStack is the primary "match and dispatch" solution
• Work with other CRRs to ensure all customer orders are fulfilled with qualified and reliable temporary associates
• Maintain positive relationship with our temporary associates and assist them with their job search when they are unable to find a match on JobStack
• Proactively expand existing customer business by upselling available temporary associates
• Acknowledge and resolve customer feedback with a sense of urgency. Escalate concerns where appropriate
• Process work tickets in accordance with customer order requirements and process timesheets in JobStack daily as part of the payroll process
• Promote a culture of safety by always keeping safety and compliance top of mind and reporting any workplace incidents

Qualifications:

• High school diploma or equivalent required, associates/bachelor's degree preferred
• Skilled at maintaining many customer relationships and engaging in high-volume communication through multiple channels like telephone, email, and SMS chat programs
• Medium to Advance knowledge in programs such as Microsoft Outlook, Excel, and Word
• Clear communication skills. You know how to speak and write confidently, stay positive and factual and offer encouragement during conversations
• An ability to empathize with others. You understand another person's point of view and its impact on the decision process
• The ability to remain calm even when challenged, positive when faced with pessimism, and professional at all times, de-escalation skills
• Expert listening skills. You will aim to truly understand a customer's issue and assure them you're committed to finding the best solution for them
• A willingness to improve. You accept feedback from customers, supervisors, peers and are always up to learn new technologies and processes that improve customer satisfaction
• You know how to prioritize customer relationships, meet deadlines under pressure, and actively seekto optimize processes

Salary Range:

The salary for this position is anticipated to range between $17.00 and $22.00 per hour.

Pay is based on qualifications necessary for the position, including experience, training and other considerations permitted by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 15 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks. More details about our benefits can be found by copying and pasting this URL into your browser: https://bit.ly/24benefits.

Physical and Work Requirements:

Branch work environment with frequent customer interaction, constantly operating a computer, phone, and other office equipment. Employees are frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.