Director of Employee Relations

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Employee Relations Director directs the organization’s employee relations functions by providing strategic and tactical employee relations consultation and support to managers and employees with the goal of promoting a positive culture of employee satisfaction and engagement. Responsible for providing expert guidance to leaders in creating positive and inclusive working environments, ensuring fair and equitable enforcement of employee relations related issues which may include coaching, discipline, grievances, investigations, conflict resolution, performance management, performance development and/or improvement plans, retention, and adherence to organizational policies and procedures and state / federal regulations.

Responsibilities:

• Develop and implement employee relations policies, procedures, and programs to ensure a positive work environment
• Develop and implement employee engagement initiatives to enhance employee satisfaction and retention
• Promote a culture of recognition and appreciation within the organization by developing and implementing employee recognition programs to reward and acknowledge employee contributions
• Develops and maintains connection and visibility with employees as a positive influence and model of leader behavior
• Facilitate and lead the organization in employee surveys/ feedback pathways to identify areas for improvement. In collaboration with organizational and department leaders and HRBs, create action plans for said identified areas of improvement
• Train, monitor and mentor HRBs on thorough investigations into employment complaints and grievances and the resolution of employee relations issues and conflicts in a fair and consistent manner and in alignment with state and federal laws
• Provide training, support and coaching to managers and employees on employee relations issues and best practices
• As needed, lead sensitive or escalated workplace investigations, interventions and conflict resolution initiatives
• Develop and deliver training programs on topics such as conflict resolution, communication, and performance management
• Support the performance management process, including performance reviews and performance improvement plans
• Recommend and implement key performance indicators (KPIs) related to employee relations
• Provide regular reports and insights to senior leadership on employee relations metrics and trends
• Recommends initiatives to maintain a positive, productive work environment
• Ensure compliance with labor laws, regulations, and company policies
  
  

Qualifications:

• Bachelor’s degree in human resources management or related field
• 10 years of HR leadership experience, with at least 7 years in employee relations and employee engagement capacity
• Experience with conflict resolution, employee advocacy and dispute resolution programs
• Extensive working knowledge of general HR practices, programs and policies
• Extensive knowledge of federal, state and local employment laws and regulations
• Computer proficiency with web applications and Microsoft Office suite, including Outlook, Word, Excel and PowerPoint to create analytical reports and presentations
  
  

Preferred Qualifications:

• Bilingual in English and Spanish
• Related certification
  
  

Benefits:

• Competitive Compensation
• Low-cost health, dental, vision & life insurance
• 3 weeks PTO, 10 Paid Holidays
• Tuition Reimbursement, Employee Assistance program
  
  

The pay range for this role is $122,000 - $188,000 on an annual basis.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.

If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

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