Access Transport Technician

The Access Transport Technician is responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic.  Utilizes various applications for implementation, service, test, and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.  (This is meant to be a guide. Duties may vary dependent upon management.)

 
Essential Position Functions:

• With limited supervision, prepares, configures, installs, and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
• Inserts access transport equipment into fiber ring.
• Performs access transport equipment maintenance support to include changes, upgrades, and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
• Works with contractors/vendors to ensure equipment is installed and operating properly.
• Creates, updates, and closes Remedy tickets and coordinates with change control as needed.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
• Ensures quality of processes, programs, and customer satisfaction.
• Complies with all safety procedures and policies.
• Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
• Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out-of-box failures.
• Packages equipment per work order in preparation for installation.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Tests and verifies services in conjunction with the install team.
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level).
• Other duties as required.

Education and/or Experience:

• High school diploma or GED required.
• AA/AS or Technical certification in related discipline strongly desired (e.g., Technical Operations).
• Cisco certification – CCNA or CCNP referred.
• 2 or more years of experience preferred in related field (e.g., technical support, installation, and maintenance).
• 2 or more years of experience working with IP Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
• Requires working knowledge and experience with Granite and Mint.
• 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
• Demonstrated knowledge of performance testing and test equipment.
• Excellent interpersonal communication and collaborative skills to work effectively with teams throughout the organization.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral, and written communications skills.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.
• Must have a valid state driver’s license.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, standing, sitting within the work area.
• Ability to sit for extended periods of time.
• Ability to effectively communicate with employees, management, peers, et al.

Work Environment:

The work environment characteristics described here are representative of those of a remote or standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is remote or that of an office position with minimal to high noise levels.
• The position requires working independently, as well as part of a team.
• This position requires verbal and face-to-face contact with others daily.
• Frequent use of a computer is necessary.
• This position requires use of all general office equipment.