Clearinghouse Self-Sufficiency Specialist

Are you passionate about helping others? Join our team of highly experienced professionals and take a step towards serving those in need.

TrueNorth is an independent, nonprofit human service organization that strengthens rural and urban communities and empowers individuals by meeting them where their needs are. Our programs help inspire future leaders, encourage self-sufficiency, and create new opportunities. We not only help pull communities together we help them push confidently forward. We are looking for influencers, innovators, and change-makers to join our team. If you are truly interested in working for a non-profit that creates community change, TrueNorth has the job for you!

As a full-time hourly employee of TrueNorth, you would be eligible for a comprehensive benefits package including medical, dental, vision, 401(k), and paid time off.

SUMMARY:

The Clearinghouse Self-Sufficiency Specialist under the direction of the emPower Process Manager, will provide timely assistance to eligible participants and resource referrals for participants. Primary duties include: uploading required documents into the CRM database, professional communication with energy vendors and participants, and empathetic customer service. The Clearinghouse Self-Sufficiency Specialist is responsible for knowledge and understanding of MEAP grant requirements and program policies, precise data collection and entry, accurate and meaningful resource referral.

As a member of the emPower Team, the Clearinghouse Self-Sufficiency Specialist is expected to promote a positive work environment. This includes: professionalism, positive attitude, reliability, adaptability to changes, and willingness to learn.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Be thoroughly familiar with MPSC MEAP grant and funding and other approved assistance grants, their conditions and eligibility criteria;

• Provide excellent customer service and promote participant self-sufficiency;

• Accurately input data, upload, and track information in the CRM database;

• Obtain accurate information for utility vendor to order deliverables and make commitments on eligible participants’ accounts;

• Provide appropriate solutions to emergency situations including placing holds on participant accounts and contact proper emPower staff for issue resolution;

• Inform participants of program expectations and processes including direct assistance and Affordable Payment Plans;

• Effective and professional communication with participants, vendors, partners, and colleagues;

• Timely completion of all PayCor entries in accordance with TrueNorth policies and procedures;

• Maintain home work environment in accordance to TrueNorth policy and procedures;

• Represent TrueNorth in a professional manner when conducting work;

• Adhere to professional standards as outlined by protocols, rules, and regulations provided by TrueNorth;

• Regular and consistent attendance;

• Other duties as assigned;

• Attend all staff meetings.

SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities with this position.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Absolute ability to maintain participant and agency confidentiality

• Effective communication skills

• Experience in customer service

• Attention to detail

• Ability to build rapport and maintain professionalism with participants

• Ability to effectively communicate with distressed persons under adverse conditions

• Ability to work both independently and effectively within a team

• Familiarity and experience with the Microsoft Suite (Word, Excel, etc.), Google, general internet use and possess the capacity to master the Customer Relations Management (CRM) database and other external databases

• Ability to utilize PayCor, a cloud based software, to accurately record hours worked

• Ability to relate to people on a one-on-one basis and as a member of a group

• Ability to work independently and as part of team focused on achieving well defined performance outcomes

• A working knowledge of the barriers and challenges for low-income households

• Ability to exercise independent judgment and demonstrate initiative in analyzing consumer problems and recommending appropriate solutions

• Ability to problem solve, exercise good discretion and judgment when making independent decisions

• Possess and demonstrate the skill to effectively coordinate multiple projects with short deadlines;

• Ability to work with a variety of systems, agencies, databases and individuals while exhibiting excellent communication skills

• Ability to maintain records and prepare verbal and written reports

• Ability to explain program policies and procedures to participants and families

• Ability to establish and maintain effective working relationships with administrators, employees, participants and families

EDUCATION and/or EXPERIENCE:

• Customer service experience required

• Excellent basic computer skills and ability to learn the use of the CRM database required

• Experience using the Microsoft Office suite, Google suite, and PDF platforms preferred

• Some college education preferred; knowledge of grants preferred

• Experience working with vulnerable populations preferred

EOE

Job Type: Full-time

Pay: From $14.50 per hour

Expected hours: 38 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

Salary : $15