What are the responsibilities and job description for the Director of Ecommerce Marketplaces position at TRUEWERK?
Company Description
TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world’s most technically-advanced, high-performance workwear. Today’s trade professionals rely on workwear that keeps them safe, comfortable, and capable of working at their best. By innovating technical fabrics that provide unmatched performance in hot weather or layer together in cold and inclement weather, TRUEWERK is proud to support the men and women across the trades who build tomorrow. TRUEWERK services customers in the US and Canada on www.TRUEWERK.com and Amazon, and outfits businesses via its Enterprise Uniform Program. With a current team of about 50 hardworking employees, TRUEWERK is on a growth trajectory and is passionate about developing our people and culture to contribute to our mission.
Job Description
We’re looking for an experienced marketplaces expert to help grow our presence in various online marketplaces. In this role, you’ll report directly to the VP of Ecommerce and provide support to our marketing and operations teams with the goal to profitably expand Truewerk’s brand presence to reach a new generation of trade professionals.
The Director of Ecommerce Marketplaces will lead and grow our marketplace business across Amazon, Walmart, and potential expansion opportunities. This person will be responsible for driving revenue, profitability, and operational excellence across all marketplaces, overseeing the end-to-end marketplace strategy, execution, and optimization. They’ll work closely with our agency partner to ensure flawless day-to-day execution and effective implementation of our marketplace strategy.
The Director will be responsible for the performance of the marketplace business, leading cross-functional collaboration to scale operations, enhance customer experience, and improve performance metrics. This individual must be an expert in marketplace best practices as well as being passionate about data-driven decision-making to maximize growth opportunities.
In this role, you will:
TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:
Applications for this role are expected to be accepted through March 15, 2025.
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TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.
TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world’s most technically-advanced, high-performance workwear. Today’s trade professionals rely on workwear that keeps them safe, comfortable, and capable of working at their best. By innovating technical fabrics that provide unmatched performance in hot weather or layer together in cold and inclement weather, TRUEWERK is proud to support the men and women across the trades who build tomorrow. TRUEWERK services customers in the US and Canada on www.TRUEWERK.com and Amazon, and outfits businesses via its Enterprise Uniform Program. With a current team of about 50 hardworking employees, TRUEWERK is on a growth trajectory and is passionate about developing our people and culture to contribute to our mission.
Job Description
We’re looking for an experienced marketplaces expert to help grow our presence in various online marketplaces. In this role, you’ll report directly to the VP of Ecommerce and provide support to our marketing and operations teams with the goal to profitably expand Truewerk’s brand presence to reach a new generation of trade professionals.
The Director of Ecommerce Marketplaces will lead and grow our marketplace business across Amazon, Walmart, and potential expansion opportunities. This person will be responsible for driving revenue, profitability, and operational excellence across all marketplaces, overseeing the end-to-end marketplace strategy, execution, and optimization. They’ll work closely with our agency partner to ensure flawless day-to-day execution and effective implementation of our marketplace strategy.
The Director will be responsible for the performance of the marketplace business, leading cross-functional collaboration to scale operations, enhance customer experience, and improve performance metrics. This individual must be an expert in marketplace best practices as well as being passionate about data-driven decision-making to maximize growth opportunities.
In this role, you will:
- Own the performance of the marketplace business, managing revenue, profitability, and operational efficiencies that deliver against annual sales and ROAS goals.
- Develop and monitor key performance indicators (KPIs) across sales, advertising efficiency (ROAS, CPC, CPS), contribution margin, and operational performance.
- Develop and execute a comprehensive strategy for Amazon, Walmart, and other emerging marketplaces, ensuring alignment with the company’s overall ecommerce vision.
- Define short-term and long-term growth plans by leveraging data, insights, and market trends to deliver against goals.
- Identify new marketplace opportunities and build a roadmap for expansion.
- Partner with Finance, Performance Marketing, and leadership to develop monthly revenue forecasts across demand, advertising spend, and customer types.
- Oversee listing optimization, pricing strategies, and inventory management for both Amazon and Walmart.
- Manage relationships with Amazon and Walmart account managers to stay ahead of platform updates and strategic opportunities.
- Partner with Marketing, Demand Planning, Operations, and Customer Experience teams to drive an integrated and cohesive marketplace strategy.
- Work closely with supply planning and fulfillment teams to optimize inventory planning and ensure best-in-class customer experience.
- Develop and implement data-driven reporting frameworks to inform decision-making and executive updates.
- Work closely with our existing agency partner to optimize both the media and retail aspects of the business, while overseeing Amazon Advertising (AMS) and Walmart Connect strategies, optimizing campaign structures to improve efficiency and maximize ROI.
- Connect in-house and agency creative teams to ensure seamless content creation for both Amazon and Walmart that meets Brand guidelines and design system requirements.
- 7-10 years of ecommerce and marketplace experience, with a strong track record of growing and scaling marketplace businesses
- Deep expertise with any of the following: Amazon Seller Central, Amazon Advertising, Walmart Marketplace, and/or Walmart Connect.
- Strong experience in managing marketplace performance, with a data-driven approach to driving revenue and profitability.
- Proven ability to develop and execute marketplace strategies, optimizing product assortment, and promotional planning.
- Experience leading cross-functional teams and collaborating across demand and supply planning, marketing, customer service, and operations.
- Strong analytical skills and preferred experience with tools such as Excel, Amazon Seller Central reports, and Walmart Seller Center reports.
- Excellent communication and negotiation skills, with experience managing vendor and platform relationships.
- Experience with 3P logistics, fulfillment models (FBA, WFS, and 3PL), and inventory forecasting is a plus.
TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:
- Employer-paid medical coverage
- Employer-paid dental coverage
- Optional vision coverage
- Employer-paid Life and AD&D insurance
- Employer-paid Short-Term & Long-Term Disability coverage
- Affordable coverage for dependents and domestic partners
- Additional out-of-pocket insurance options
- HSA account with employer contribution
- 401K with company match
- Monthly technology stipend
- Annual performance bonus
- Unlimited PTO policy
- 11 company holidays
- Hybrid working schedule
- Employee Assistance Program for mental health support
- Free workwear for you and discounts for friends and family!
Applications for this role are expected to be accepted through March 15, 2025.
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TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.
Salary : $135,000 - $145,000
