What are the responsibilities and job description for the Customer Service / Front Desk SR position at TruFit Athletic Clubs?
Description
About TruFit Athletic Clubs:
Based in San Antonio, TX, TruFit owns and operates 40 fitness locations, and we are growing! As a leader in the high-value, low-cost fitness industry, we are passionate about ensuring everyone has access to become the best version of themselves. In our clubs, you will be welcomed by our friendly staff, state-of-the-art equipment, functional training space, a multitude of group exercise classes, team training, personal training, cardio equipment, basketball courts, Kid's Club services, and so much more.
We are proud to provide TRUly great jobs to nearly 2,000 teammates! Our career opportunities include full- and part time positions from the front-line to management-level leadership roles in our clubs, including operations, service, sales, and fitness. We also offer rewarding career opportunities in corporate support functions based in our San Antonio headquarters office. As a TruFit team member, you will have access to competitive compensation packages, comprehensive benefits, career development paths, complimentary gym memberships, 401(K), and many perks.
Position Overview:
We are looking for a very upbeat Front Desk Associate to undertake all receptionist and clerical duties at the front desk. You will be the "face" of the company for all visitors or guests and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with minor concerns and provide our members with accurate information. The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities:
- Greet and welcome guests.
- Answer questions and address member concerns.
- Answer incoming calls and redirect them as necessary.
- Monitor & stock inventory drinks/bars.
- Keep the front desk clean and presentable with all necessary materials.
- Community outreach.
- Touring guests.
- Selling memberships.
Requirements
- Outgoing, loves to interact with other people.
- Strong communication and interpersonal skills.
- Ability to influence, inspire and persuade others.
- Schedule flexibility to include evenings and weekends.
- Strong telemarketing skills.
- Solid work ethic.
- Proven experience as a front desk receptionist.
- Proficient in Microsoft Office.
- Excellent communication skills.
- Good organization abilities.
- Problem-solving skills.
- Top-notch customer service skills.
- Multitasking is a must!
