What are the responsibilities and job description for the Customer Service / Front Desk SR position at TruFit Athletic Clubs?
Description
We are seeking an energetic and personable Front Desk Associate to join our team! In this role, you will serve as the first point of contact for visitors, providing an exceptional first impression of our company. You will handle all receptionist and clerical duties, ensuring a welcoming atmosphere for all guests and members.
The ideal candidate will have a positive, friendly demeanor and an easy-going personality, with a strong sense of professionalism and attention to detail. You should be comfortable handling inquiries, addressing minor concerns, and providing accurate information to our members. Your goal will be to ensure everyone feels comfortable, valued, and well taken care of.
Key Responsibilities:
- Greet and welcome guests with a warm, friendly attitude.
- Answer member inquiries and resolve concerns in a timely, professional manner.
- Manage incoming calls and direct them appropriately.
- Monitor and stock inventory at the front desk.
- Maintain a clean and organized front desk, ensuring all necessary materials are readily available.
If you have a passion for customer service and enjoy creating a welcoming environment, we encourage you to apply!
About TruFit Athletic Clubs: Based in San Antonio, TX, TruFit owns and operates 40 fitness locations, and we are growing! As a leader in the high-value, low-cost fitness industry, we are passionate about ensuring everyone has access to become the best version of themselves. In our clubs, you will be welcomed by our friendly staff, state-of-the-art equipment, functional training space, many group exercise classes, team training, personal training, cardio equipment, basketball courts, Kid's Club services, and so much more.
We are proud to provide TRUly great jobs to nearly 2,000 teammates! Our career opportunities include full- and part-time positions from front line to management level leadership roles in our clubs, including operations, service, sales, and fitness. We also offer rewarding career opportunities in corporate support functions based in our San Antonio headquarters office. As a TruFit team member, you will have access to competitive compensation packages, comprehensive benefits, career development paths, complimentary gym memberships, 401(K), and many perks.
At our core, we empower our members and team members through a deeply rooted values-based culture.
Requirements
- Proven experience as a front desk receptionist.
- Familiarity with office machines such as fax, printer, and scanner.
- Proficient in Microsoft Office.
- Excellent communication skills.
- Good organization abilities.
- Problem-solving skills.
- Top-notch customer service skills.
- Multitasking is a must!
