What are the responsibilities and job description for the Front Desk/Customer Service position at TruFit Gym Southern Pines?
Job Title: Front Desk Customer Service Representative
Location: Southern Pines, NC
Job Type: Part-Time
About Us:
TruFit Gym is a vibrant and dynamic fitness center dedicated to helping our community achieve their health and fitness goals. We pride ourselves on our welcoming environment, state-of-the-art facilities, and exceptional customer service. Join our team and be a part of a supportive and energetic community!
Position Overview:
We are seeking a friendly, motivated, and customer-focused individual to join our team as a Front Desk Customer Service Representative. In this role, you will be the first point of contact for our members and visitors, providing outstanding service and ensuring a positive experience at our gym.
Key Responsibilities:
- Greet and welcome members and guests with a warm and professional demeanor
- Assist with membership inquiries, sign-ups, and cancellations
- Answer phone calls, emails, and in-person inquiries promptly and courteously
- Process payments, manage bookings, and maintain accurate records
- Ensure the front desk and lobby area are clean, organized, and inviting
- Handle member complaints and concerns with empathy and resolve issues effectively
- Assist with administrative tasks and support gym staff as needed
Qualifications:
- Previous customer service experience is preferred but not required , preferably in a fitness or hospitality environment
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and basic computer applications
- Ability to multitask and manage time effectively in a fast-paced environment
- Friendly, approachable, and professional attitude
- Passion for fitness and a healthy lifestyle is a plus
Benefits:
- Competitive hourly wage
- Free gym membership
- Opportunities for career growth and advancement
- Positive and supportive work environment
- Employee discounts on programs and merchandise
How to Apply:
If you are enthusiastic about fitness and providing exceptional customer service, we would love to hear from you!
Job Type: Part-time
Pay: $10.00 - $15.00 per hour
Expected hours: 15 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Evening shift
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $10 - $15