Member Service Specialist

Purpose: The Member Service Specialist will open new accounts for members as well as promote financial well-being through engaging members in meaningful conversations and provide focused solutions to financial inquiries. They will provide member-focused opportunities that give members added value to their relationship with the Credit Union; always focused on fast, friendly service and providing members financial literacy.

Responsibilities:

• Cross-services accounts as appropriate.
• Researches and solves problems related to deposits, withdrawals, statement inquiries.
• Assists other staff with cash and check balancing as needed.
• Answers IRA-related questions and processes IRA withdrawals, rollovers, and transfers.
• Manages vault by balancing, retrieving and replenishing cash.
• Opens new accounts and completes basic account maintenance, gathering necessary documentation.
• Complies with all regulations, guidelines and procedures.
• Assists members and staff with any online banking, Zelle, or bill pay concerns or questions.
• Balances cash drawer and checks deposits daily.
• Promotes teamwork and cooperation.
• Assists with all transaction requests including but not limited to deposits and withdrawals, loan payments, cash advances, and general account updates via walk-in/drive-through traffic or incoming phone calls.
• Sells VISA Gift/Travel card and movie tickets (if applicable to branch); balances sales as required.
• Opens mail and distributes it to relevant parties.
• Ensures the proper maintenance, cleanliness and security of the Branch, individual work area, desks and equipment.
• Maintains knowledge of all Credit Union products, services, and promotions.

Physical Requirements and Working Conditions: Incumbent must be able to move throughout the Credit Union and perform a variety of physical activities to accomplish the goals of the Credit Union. Must be able to stand, walk, sit, bend, reach, stoop, open fire-proof filing cabinets and lift up to 45 lbs. Manual dexterity in the operation of computer keyboards is required. Working conditions are characterized in part by normal office conditions in a temperature-controlled environment sitting at a table, desk or computer terminal within a cubicle setting. Incumbent may be required to work extended hours during system problems and/or to complete special projects.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Glendale, AZ 85308: Relocate before starting work (Required)

Work Location: In person

Salary : $20