Marketing Operations Process Improvement Manager

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

112

Please review the following job description:

Experienced subject matter expert and thought leader role within the Operations and Program Management team responsible for improving efficiency, increasing profitability and/or cost saving strategies & initiatives. This individual will: (1) Lead efforts across line of business marketing, marketing centers of excellence, product, channel management, risk and other areas to improve operational capabilities and efficiencies within a specific discipline or set of programs, (2) Drive consistency, clarity, speed, quality and effectiveness to set the direction and communicate individual priorities and (3) Be results driven with an ability to view business challenges from diverse perspectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Partner with key senior leaders in marketing and across lines of business, channels, IT and other areas to develop, implement and integrate business solutions that will increase marketing effectiveness.
2.    Provide focused leadership on short-term execution opportunities and long-term operational strategies that will drive continuous improvement.
3.    Ensure that programs are resourced appropriately and for flawless execution and that deliverables are focused on and prioritized to achieve operational and financial goals of the program or line of business.
4.    Roll up sleeves to ensure project timelines and budgets are met.
5.    Complete opportunity sizing, establish key performance indicator (KPI) tracking and reporting and provide insights and analysis to keep stakeholders up-to-date on progress. 
6.    Prepare senior leaders and teams for new process design and development programs to (e.g. Agile methods, etc.) ensure capabilities are launched with minimal risk and focused on optimal client and teammate experience.
7.    Provide strategic advice for how the individual’s area of expertise should be represented on the overall Operations and Program Management roadmap.
8.    May manage a team of professionals who can help expand the impact of these efforts.
9.    Manage budgets that are needed to complete relevant programs and projects.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree in Marketing, Communications, Business Administration or related field
2.    Ten years of related experience or an equivalent combination of education and experience
3.    Deep specialized expertise (SME) within specific marketing and/or operational disciplines (e.g. Agile, marketing process, etc.). Sound and comprehensive understanding of business and organizational strategies and processes managing a process.
4.    Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
5.    Ability to lead projects of significant complexity and risk exposure, in addition to leading a team of professionals
6.    Ability to exercise independent judgment in solving technical, operational, and organizational challenges in the context of business objectives and priorities
7.    Sophisticated analytical skills and the ability to solve complex technical and business problems 
8.    Ability to influence others to adopt a new perspective
9.    Knowledge of the industry's competitive landscape and an understanding of the market and regulatory factors that shape the industry

Preferred Qualifications:
1.    Banking or financial services experience
2.    PMP, Six Sigma Green Belt, Lean or Agile certifications

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.