What are the responsibilities and job description for the Operations Support Supervisor - Dealer Finance Services position at Truist Bank?
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Lead and mentor up to 10 direct reports, providing direction and assistance in managing routine and non-routine operational duties in support of Dealer Financial Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Supervise teammates and manage production within assigned operation team(s). Ensures the unit’s work is accurately completed by reviewing, coordinating and monitoring routine activities.
2. Develop teammates within their team and department to ensure they are meeting/exceeding KPI, compliance, and client expectations.
3. Provide training, coaching, support and leadership to operations teammates. Facilitate meetings and training to communicate company policies, departmental procedures, and business initiatives to operations teammates.
4. Review individual teammates and team metrics to uncover the core behaviors that are responsible for driving those metrics and coach to those behaviors. Engage in frequent one-on-ones with teammates and groups of teammates to work on driving change and deepening skills on the team.
5. Acts as an escalation point for less experienced teammates for complex issues or transactions, providing training and support as needed.
6. Provide leadership and act as the subject matter expert for assigned operations team(s). Represent Truist as the SME in other assigned working groups and projects.
7. Optimize efficiency by interpreting operating policies and procedures, identifying opportunities for systems enhancements, and recommending changes to management.
8. Maintain a working knowledge of established departmental policies and procedures, mainframe system applications, and corporate bank policies as they pertain to job assignments. Update team training materials and job aids, as needed.
9. Respond in a timely manner and effectively process moderate to complex requests, inquiries and proposals received from both external and internal clients. Escalates unresolved or unusual issues as needed to management for guidance and resolution.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Strong organizational skills and the ability to handle multiple tasks under tight time constraints
2. Prior management experience (coaching and training)
3. Create and distribute reports
4. Accounting knowledge for various internal processes
5. Intermediate retail credit knowledge including loan closings, legal documentation and exceptions
6. Proficiency in reviewing title work and legal documentation
7. Knowledge of consumer loan systems
8. Post-Secondary education, or equivalent work experience
9. Prior experience or knowledge of loan closing and lending regulatory requirements
10. 5 years of experience in credit operations, loan consultation or administration
11. 5 years of experience in the execution of legal documentation and associated processes
12. Demonstrated effective verbal and written communication skills for the purpose of explaining the loan closing process, exceptions and associated legal documentation to internal, external clients
Preferred Qualifications:
1. Bachelor’s Degree or equivalent education and work experience
2. Experience in all loan closing components including documentation, approvals, exceptions and administration
3. Previous management experience
4. Demonstrated proficiency in basic computer applications (e.g. Microsoft Office)5.
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting/Standing/Walking/Bending/Lifting
Sitting (if checked, indicate frequency)
Constantly (More than 50% of the time)
Standing (if checked, indicate frequency)
Occasionally (Less than 25% of the time)
Walking (if checked, indicate frequency)
Frequently (25% - 50% of the time)
Bending (if checked, indicate frequency)
Occasionally (Less than 25% of the time)
Lifting (if checked, indicate pounds)
Up to 10 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel (Must select one)
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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