What are the responsibilities and job description for the Sheffield Client Solutions Supervisor position at Truist Bank?
Language Fluency: English (Required)
Work Shift:
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107Please review the following job description:
Hire, empower, mentor, and counsel collection teammates to create a positive team and working environment Implement and execute the collection/recovery process for assigned portfolios, including but not limited to approval of payment relief, settlements, repossession, charge off, foreclosure, attorney assignment, etc. Provide leadership, guidance, and direction of the entire process to ensure consistency and compliance with applicable laws and regulations. Manage the department to meet established loss, recovery, and/or delinquency goals of bank.requires 3-5 years collections experience.
Will be 4 days onsite/1 day remote only at posted location
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Responsible for executing the collection process in a fast-paced environment. Ensure assigned accounts are worked based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
2. Ensure teammates are negotiating with Clients according to established time frames while promoting positive roll and reducing levels of delinquency, repossessions, non-performing assets, and loan losses.
3. Meet established goals for portfolio delinquency, losses, and recoveries for assigned portfolios.
4. Responsible for managing a Teammates career path by executing on hiring, coaching, performance ratings, and progressive discipline. Manage the day-to-day activity of attendance tracking.
5. Execute on call monitoring and quality reviews to ensure compliance with policies and regulations. Ensure proper escalation of any Clients complaints.
6. Monitor systems and/or production reports daily, monitoring performance and making recommendations for areas of improvement including. Responsible for identifying Teammates that are below agreed upon Key Performance Indicators (KPI) and coach appropriately.
7. Manage Team’s client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
8. Communicate regularly with all leaders in Client Default Solution and other departments, as needed, to discuss status of past dues, losses, insurance issues, repossession information, and appropriate escalation and collaborative resolution of issues identified.
9. Responsible for reviewing repossessions, charge-off, and account changes (i.e. Load Modifications) according to policy guidelines within policies and procedures.
10. Support the successful implementation of strategy and system related changes.
11. Complete all required Computer Based Training (CBT) courses accurately and timely.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree or equivalent education and related training or experience.
2. Three to five years of experience in collections or equivalent supervisory experience.
3. Excellent verbal and written communication skills.
4. Excellent decision-making and problem-solving skills in routine and non-routine situations.
5. Excellent time management and organizational skills.
6. Demonstrated leadership skills.
7. Excellent computer skills, including proficiency in Microsoft Outlook, Word, Excel, Access, and PowerPoint.
8. Ability to recommend operational and process improvements.
9. Ability to travel as required, occasionally overnight.
Preferred Qualifications:
10. Previous lending or collection leadership experience
11. Bachelor’s degree in a business-related field
12. Excellent knowledge of all collection policies, procedures and processes: knowledgeable of collection practices and federal/state regulations and laws, i.e. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA), Telephone Consumer Protection Act (TCPA)
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
