Technology Change Management Strategic Advisor

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

** This position is on-site **

The Technology Change Management Strategic Advisor is responsible for managing and coordinating changes to IT systems and infrastructure in a controlled and systematic way, ensuring minimal disruption to services and aligning with business priorities. This role supports the development, implementation, and continuous improvement of change management policies, procedures, and best practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Develop, implement, and maintain IT change management processes in alignment with ITIL standards.
• Evaluate, coordinate, and communicate all change requests across infrastructure, applications, and services.
• Facilitate Change Advisory Board (CAB) meetings, ensuring all stakeholders are informed and consulted.
• Maintain the change calendar, tracking all changes and ensuring conflicts are identified and resolved.
• Ensure that risk assessments, test plans, and rollback procedures are in place for all changes.
• Collaborate with service owners, project teams, and technical leads to assess and prioritize changes.
• Monitor change implementation and perform post-change reviews to assess impact and success.
• Provide regular reporting on change activity, success rates, and areas for improvement.
• Contribute to audits and compliance initiatives by maintaining accurate documentation and controls.

QUALIFICATIONS
Required Qualifications:

• Bachelor's degree in Business, Management, or Management Information Systems-related field, or equivalent education and related training
• 7 to 10 years of progressively responsible leadership experience in technology; 10 years of experience in technology strategy and/or architectural domains
• Comprehensive experience with various architectural domains such as application, data, infrastructure, security and integration
• Broad understanding of technology and architectural concepts
• Ability to interact effectively with Executive Management
• Strong interpersonal, collaboration and communication skills
• Ability to think and act strategically
• Substantial experience as a senior-level negotiator for contract/vendor management
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 3–5 years of experience in IT service management or change management roles.
• Strong knowledge of ITIL processes; ITIL Foundation certification preferred.
• Experience with change management tools (e.g., ServiceNow, Remedy, Jira).
• Excellent organizational and communication skills, with the ability to influence stakeholders.
• Strong analytical skills and attention to detail.
• Experience in financial services or other highly regulated industries.
• Familiarity with Agile and DevOps environments.
• Certification in ITIL Intermediate (Service Transition or Service Operation) or Change Management.
• Experience with stakeholder management, risk assessment, problem solving, communication and facilitation, continuous improvement, compliance and audit readiness

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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