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Truist Bank is hiring: Principal Experience Designer - Digital + Physical UX in

Truist Bank
Raleigh, NC Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/10/2025

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Regular or Temporary : Regular

Language Fluency : English (Required)

Work Shift : 1st shift (United States of America)

Please review the following job description :

At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX / UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use.

The Principal Experience designer will play a critical hands-on role in shaping the experience both customers and teammates have within Truist branches.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Mentor and develop exceptional design talent (but not line manage). Teach by showing and doing. Play an active part in evaluating, recruiting, and developing talent.
  • Create / invent highly innovative business opportunities that expand the value delivered to clients through digital and physical experiences.
  • Create and deliver world-class, end-to-end experiences and lead special / innovation projects.
  • Define standards and best practices that improve experience design through active involvement and leadership.
  • Influence and support a culture of design excellence.
  • Consult and collaborate with talented teams in a supportive, complex environment and develop an understanding of broader organizational context and goals.
  • Demonstrate thought leadership and be seen publicly as a leader in design.
  • Excellent communication skills that fosters alignment across teams and builds productive partnerships.
  • Stay current on trends, theories, methods and processes in order to develop new practices that drive increased value and appreciation of design.

QUALIFICATIONS

Required Qualifications :

  • Bachelor's degree in related field (or equivalent work experience).
  • 6 years of experience in the field (may include equivalent education).
  • Demonstrable experience leading large and / or complex projects.
  • Excellent ability to communicate ideas and rationales to influence decision-making.
  • Strong understanding and application of industry and discipline standards.
  • Extensive experience creating artifacts and executing ideas, as well as experience coaching teammates to execute.
  • Ability to give and accept critique, coaching, and feedback and to promote a culture of critique.
  • Demonstrated success driving results.
  • Proficiency in applicable software applications.
  • English language fluency.
  • Preferred Qualifications :

  • Relevant domain work experience.
  • Extensive experience interacting with creative teams, business owners and technical teams.
  • Comfortable with engineering / development processes, particularly Agile.
  • High comfort level in working within a self-directed culture and navigating ambiguity and coaching others in this skill.
  • A strong passion for improving people's lives through design.
  • Banking or financial services experience.
  • General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site.

    Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

    EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

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