What are the responsibilities and job description for the Truist Leadership Institute-Guest Services Rep - 2nd SHIFT position at Truist Inc?
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Regular or Temporary :
Regular
Language Fluency : English (Required)
Work Shift :
2nd Shift - 10% Automatic Pay Differential (United States of America)
Please review the following job description :
THIS POSITION IS 2nd shift - SUN-THURS; 1pm-9pm
- SCHEDULES MAY CHANGE TO MEET THE DEMANDS OF THE BUSINESS
Deliver the perfect client experience to all Leadership Institute guests. Serve as the primary point of contact for guests, addressing requests and complaints to ensure guests are satisfied. This Guest Services role will also be responsible for driving our clients / teammates in the guest shuttle.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Provide exceptional client service to both internal and external clients. Maintain a positive attitude even when dealing with difficult situations.
Prepare for guest arrivals and departures according Leadership Institute procedures.
Anticipate guests’ needs.
Efficiently address guest requests and complaints.
Abide by and meet all safety and Occupational and Safety Health Administration (OSHA) requirements and standards.
QUALIFICATIONS
Required Qualifications :
The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent
Three years of experience in customer service, preferably in a full-service hotel environment
Familiarity with hospitality industry standards
Ability to work with minimum supervision, while meeting tight deadlines with strong attention to detail
Strong problem-solving and critical thinking skills
Ability to endure light physical labor
Ability to deal discreetly with confidential or sensitive information
Excellent interpersonal skills and the ability to deal effectively with diverse people
Demonstrate a high level of integrity and ethical standards
Excellent verbal and written communication skills
High degree of professionalism
Flexibility to work shift schedules including nights and weekends as seen necessary
Preferred Qualifications :
Bachelor’s degree in Hospitality Management
Experience in working in the front of the house of a hotel
Experienced in various property management systems and the systems they interface with ( i.e. Oracle, MICROS, Amadeus, Assa Abloy)
This Guest Services role will also be responsible for driving our clients / teammates in the guest shuttle.
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Frequently (25% - 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Occasionally (Less than 25% of the time)
Bending
Occasionally (Less than 25% of the time)
Lifting
Up to 10 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy / fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager / supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site ()
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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