What are the responsibilities and job description for the IT Business Analyst position at Truliant Federal Credit Union?
Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
Our Promise to Our Teammates : Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Purpose of the Job
The IT Business Analyst will play a pivotal role in supporting and advancing the technological infrastructure and systems within the credit union. This individual will act as the bridge between IT and various business units, identifying and analyzing requirements, streamlining operations, and implementing technology solutions that align with business goals. The IT Business Analyst will ensure systems and processes are efficient, secure, and provide optimal value to the organization and its members.
Essential Functions and Responsibilities
- Collaborates with business units to gather and document detailed business and technical requirements.
- Analyzes business processes to identify and propose improvements that enhance system efficiency, member experience, and staff productivity.
- Translates business requirements into functional specifications for IT teams and vendors.
- Works with cross-functional teams to design, test, and implement technology solutions aligned with credit union standards and goals.
- Develops and maintains project documentation, including requirements specifications, process flows, user stories, and test plans.
- Assists in selecting and evaluating software and vendors that support credit union needs, assessing costs, benefits, and technical feasibility.
- Works with the project team to define the testing scope, objectives, and acceptance criteria for the project
- Develops or review requirement traceability matrices to ensure all requirements are addressed in testing.
- Creates or assists in creating UAT scripts and test scenarios that reflect real-world business processes.
- Coordinates UAT sessions with business stakeholders, ensuring they understand their role in validating system functionality.
- Identifies, troubleshoots, and resolves system issues in collaboration with IT support teams.
- Conducts root cause analysis for recurring system issues and propose long-term solutions to prevent future disruptions.
- Supports project management activities, including planning, scheduling, and coordinating resources to ensure project milestones are met on time and within scope.
- Works closely with vendors and external consultants to manage implementation timelines, deliverables, and system integrations.
- Raises concerns promptly and collaborate with team members to develop actionable solutions.
- Communicates project progress and challenges to stakeholders, facilitating resolutions as needed.
- Ensures systems and processes comply with regulatory standards, including data security and privacy requirements.
- Supports audits by documenting and validating systems and processes to ensure adherence to policies.
Other Duties and Responsibilities
Knowledge, Skills, and Abilities
Physical Requirements
Education and Background
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!
As a member of the Truliant family, you will enjoy the following full time benefits :
