What are the responsibilities and job description for the Order Entry Representative position at Trulite?
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Order Entry RepresentativeWhat Brought You HerePay- $16.42-21.35Monday - Friday, 8 AM - 5 PMBenefits startingDAY ONE!Quarterly Bonus OpportunitySafety Bonus OpportunityWho You Are : A Data Entry representative that makes it a priority to ensure the customers have the support they need.What You Will Be Doing : Provide order / data entry support to the organization of orders received by telephone, fax, or centralworkflow systems. Obtain, analyze, verify the accuracy, and input order data in a timely manner. Initiatesand / or implements corrective action on orders as needed to ensure that an excellent standard of serviceand a high level of customer satisfaction is maintained.Provides order / data entry for the branch operations.
Processes and verifies the input accuracy of orders from customers utilizing the company’s internalcentral workflow systems and customer purchase orders.
Initiates required action for response to customer service requests for new order and change requestsand communicates changes to the appropriate teams.
Assists in proofreading entered orders and ensures that the correct information is being applied priorto final confirmation.
Collaborates with the customer service team to make sure that the requested order(s) meet thecustomer’s expectations.
Works with the organization’s other branch / regional locations to resolve problems, facilitates solutionsand enhance the customer service offerings.
Attends regular customer service departmental meetings and trainings.
Support / participate in the organization’s continuous improvement program and product trainingcourses.
Perform other related duties and provide back-up support to other group functions as assigned bymanagement.
Works in conjunction with project managers / coordinators and customer service representative.
Able to work independently and makes decisions with little department direction.
Modify quote status once order has been placed in ERP system to ensure visibility and uniformity inSales CRM.
Adheres to departmental key performance indicators.
Maintains appropriate working relationships with internal and external customers.
Regularly maintains Kwik Tag program to ensure all kwik tagged documents are scanned and assignedto the appropriate order.Skills You Bring : 0-2 years of data / order entry experience and High School Diploma required or equivalent required.
Related glass and aluminum work experience preferred.
Must be efficient, accurate, and organized.
Must have excellent communication (written and oral), interpersonal, conflict management, andtime management skills.
Experienced user of Microsoft Office 365 suite.
Listening skills and data collection with attention to detail are essential.
Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability toapply concepts of basic algebra and geometry.
Must pass criminal background check.Why Trulite : Truliteoffers the most comprehensive benefit coverage in the industry. We give our employeesimmediate accesstohealth, dental, vision and life insurance benefits, as well as provideshort / long-term disabilitycoverage to protect you financially if you should incur a non-occupational illness or accident.Stay with us for a year and your401k employer match is 100% vestedand immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to theirHealth Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is alsovested immediately at 100%,improving your financial health.Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you whyTrulitevalues you as an employee and how we will help you achieve financial independence.We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
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Orlando, FL
Full Time