What are the responsibilities and job description for the Customer Service Representative - Call Center position at Truly Nolen of America, Inc.?
Truly Nolen of America is the world's leading family-owned pest control company with over 80 branch offices throughout the United States. Truly Nolen believes that the best way to fulfill our commitment to quality customer service is to form a partnership with our employees. We strive to provide a great work environment and a dynamic company culture for everyone at Truly Nolen based upon our core values.
Do you have a good work ethic? Are you looking for a company where hard work is rewarded and top performers move up quickly? Do you have the following qualities? Confidence, Persistence, Drive, Ambition and Great Customer Skills?
If you answered yes….then we want to meet you!
JOB SUMMARY:
As a Customer Service Representative in our call center - 3620 E. Speedway Blvd., Tucson, AZ. 85716 - you will be responsible for responding to and tracking customer inquiries. Our CSR’s enhance our sales and workforce teams, so that we can continue to provide dependability and quality service as part of our commitment to customer satisfaction. Bilingual English / Spanish a plus! Must be able to attend 4 weeks of training (all day).
CORE RESPONSIBILITIES:
- Inbound calls relating to existing and new service
- Scheduling service appointments and sales leads
- Data Entry while ensuring accuracy of information
IDEAL CANDIDATES WILL POSSESS:
- Excellent telephone etiquette and customer service skills
- Must have good listening skills
- Must have basic math aptitude, typing skills and be computer literate
- Must be able to type a minimum of 35WPM
COMPENSATION AND BENEFITS:
Truly Nolen offers great compensation. For our FT employees we offer an employee focused benefits package including: Medical/Dental/Vision (, Flexible spending accounts, Short/Long Term Disability, Life Insurance, Paid Vacation, Matching 401k, Employee Assistance Program (EAP) and Wellness Program.
