Technical Support Specialist I, II, or III

Posting Details

Position Information

Position Title

Technical Support Specialist I, II, or III

Job Responsibilities

The Technical Support Specialist position covers planning and delivery of information technology customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing / information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security / information assurance policies, principles, and practices.

RESPONSIBILITIES Typical work responsibilities include but are not limited to : installation, configuration, and maintenance of computer systems, academic classroom equipment, and other technology and processes used to support University functions; maintain appropriate documentation of technical services provided; deliver high quality information technology services, resolving any issues promptly using appropriate solutions; taking an active role in meeting customer needs.

Truman offers an attractive benefits package including : paid sick and vacation time; paid holidays; medical, dental, vision, life, and disability insurance; and retirement plan. Paid parental leave and tuition discount are available for eligible employees after one year. For more information, visit .

Required Qualifications

• The Technical Support Specialist I will have an Associate's degree in computer science or a closely related field, OR two years of related work experience demonstrating technical knowledge, OR an equivalent combination of related education and experience.
• The Technical Support Specialist II will have an Associate's degree in computer science or a closely related field PLUS two years of related work experience, OR an equivalent combination of related education and experience.
• The Technical Support Specialist III will have a Bachelor's degree in computer science or a closely related field PLUS two years of related work experience, OR an equivalent combination of related education and experience.
• Strong interpersonal, organizational, and communication skills. Demonstrated strong teamwork / group project skills. Previous employment experience demonstrating excellent customer service skills. Demonstrated work experience installing and maintaining computer system hardware and software. Demonstrated work experience with the Microsoft Office suite.
• Demonstrated experience with Windows and Mac operating systems (demonstrated work experience is required for the Technical Support Specialist II and III positions).
• For Technical Support Specialist III, demonstrated work experience with virtual systems.

Preferred Qualifications

Posting Detail Information

Posting Number

S203P

Open Date

01 / 29 / 2025

Close Date

Open Until Filled

Special Instructions to Applicants

Applications must be submitted electronically at For assistance with submitting an application, please contact Human Resources at 660-785-4031 or hrstaff@truman.edu. Final candidates will be expected to undergo and successfully pass a background check.

Review of applications will begin February 7, 2025 and continue until position is filled.

Salary

The wage for this position ranges from $17.79 to $26.44 hourly commensurate with qualifications and experience.

Non Discrimination Statement

Truman State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Truman State does not discriminate on the basis of age, color, disability, national origin, race, religion, sex (including pregnancy), sexual orientation, or protected veteran status in its program or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Institutional Compliance Officer, 660-785-4354, and titleix@truman.edu .

Truman State is committed to providing reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101, 100 E. Normal, Kirksville, MO 63501, 660-785-4031 or hrstaff@truman.edu .

Salary : $18 - $26