What are the responsibilities and job description for the Banquet House Person position at Trump International Hotel and Tower Chicago?
Authority:
To successfully complete all guest requests, as well as any request from the Banquet Operations Manager and the Banquet Event orders, in a timely fashion by communicating through the Banquet Department, Catering/Conference Services Department, Kitchen and Stewarding, and other support staff.
Responsibility:
The ability to follow proper payroll and uniform procedures.- The ability to set up banquet rooms with equipment for functions according to contracts received from the Catering department.
- The ability to clean function rooms including, but not exclusive to, vacuuming, dusting, shampooing of carpets, cleaning mirrors, marble, sand urns, etc.
- The ability to provide any additional banquet equipment: i.e., tables, chairs, grease boards, flipcharts, etc. for function rooms or for set-ups in guest rooms.
- The ability to retrieve meeting materials, props, crates, boxes, etc. from the receiving dock and store them safely and properly ensuring to log them where appropriate.
- The ability to ensure that storage rooms are maintained in a clean, orderly fashion.
- The ability to ensure function rooms are clean and available for showing to guests even when not in use.
- The ability to maintain a cooperative, professional working style with supervisors and fellow employees.
- The ability to perform all job related tasks with utmost concern for equipment and safety for onset and fellow workers.
- The ability to ensure the cleanliness and orderliness of all storage rooms.
- The ability to keep linen regularly stocked and to take dirty linen to the laundry area.
- The ability to hang skirts properly, set-up and skirt risers, tables, etc. when needed. .
- The ability to ensure that linen par stock is maintained and that dirty linen is returned to the laundry.
- The ability to attend and participate in all required meetings.
- The ability to assist guest whenever they request assistance.
- The ability to uphold the grooming policy in the Associate handbook
- The ability to respond properly in any hotel emergency or safety situation.
- The ability to perform other tasks or projects as assigned by hotel management and staff.
- Reading, writing and oral proficiency in the English language (level to be customized per position).
- The ability to follow payroll and key sign out procedures.
- The ability to offer any assistance possible to guests.
- The ability to respond properly to any hotel emergency or safety situation.
- The ability to perform other tasks or projects as assigned by hotel management and staff.
- Comply with TIHTC work rules and standards per the associate handbook and as directed by management.
- Work harmoniously and professionally with co-workers and management
This Job Description is not exhaustive of all job tasks but a guide, and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.
Personnel Specification : The individual must poses the following knowledge, skill and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities.
Specification
Essential
Desired
Knowledge & Skills
Able to follow instructions.
Strong attention to detail.
Time management skills. Able to work under Limited supervision.
Education, Training
Qualifications
Average reading, writing and oral proficiency in the English language.
Experience
Minimum of 6 months as a Banquet Houseman.
5 star 5 diamond service.
Personality
Friendly.
Reliable, loyal, approachable.
Physical Requirement
Able to lift up to 50 lbs.
Able to work with heavy equipment throughout a minimum 8 hour work day.
Language
Speak English.
Speak English and Spanish.
Other Information
Impeccable grooming.
Flexible schedule.
COGNITIVE REQUIREMENTS
The following mental processes are utilized in the performance of job tasks:
Mental Process Degree of Complexity
Minimal
Simple
Average
Difficult
Complex
Calculating
X
Comparing
X
Editing
X
Evaluating
X
Interpreting
X
Organizing
X
Consulting
X
Analyzing
X
Planning
X
Designing
X
Documenting
X
Specifying
X
Implementing
X
Presenting
X
Supervising
X
Managing
X
Math Skills
X
Reasoning
X
Language
X
Reading
X
SOCIAL CONTACTS
This section describes the position’s work relationships to both hotel guests and other employees:
Social Contact Degree of Contact
Minimal
Moderate
Frequent
Continuous
Works alone
X
Works around others
X
Employees
X
Guests
X
Works with others to accomplish tasks
X
Employees
X
Guests
X
ENVIRONMENTAL FACTORS
This section describes the environmental conditions of the worksite:
Climatic Conditions
Normal
Function rooms
Hot
Kitchen, plate up areas, Terrace
Cold
Refrigerator, freezer, Terrace
Variable
Store rooms
Atmospheric Conditions
Exposure to the outdoor elements
Terrace
Humid – not weather related
Function rooms
Wet – not weather related
Kitchen, coolers
Dry – not weather related
Store rooms
Dusty – not weather related
Window seals, credenzas
Fumes and odors, poor ventilation
Function rooms
Noise Level Volume
Very Quiet
Quiet
Moderate
Loud
Very Loud
Vocal
X
Mechanical
X
Vibrations
N/A
Exposure to Hazards
Height
N/A
Cramped quarters
Store room, box room, coat room
Potential for burns
Kitchen, heat lamps
Electrical hazards
Heat lamps, extension cords, irons, vacuum cleaners
Mechanical hazards
Hydraulic lift
Toxic or caustic chemicals
N/A
BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.
E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
