Concierge Residence

Job Description

Job Description

Principle Responsibilities & Position Purpose :

Provides five star concierge service, in addition to providing administrative support to the Residential Tower team. Assists in maintaining property in a manner that increases property values as well as owner and associate satisfaction. Works closely with the residential condominium Tower Manager. Assists with many of the residential condominium association functions.

EXAMPLE OF DUTIES : ESSENTIAL FUNCTIONS

Works with Tower Manager and Residential Team

• Provides exemplary phone customer service for the residential tower.
• Theatre Bookings, Sightseeing Tours, Restaurant Reservations, etc. as well as car service reservations, personal shopper, and providing up to date maps and directions for the owners and residents.
• Completes follow-up with owners and residents regarding aforementioned arrangements.
• Speaks with and responds to owners, residents and visitors.
• Effectively and courteously communicate residential tower rules, policies and procedures to owners, residents, and visitors.
• Provides administrative support to the Tower Manager as needed.
• Directs owners, residents or visitors within the hotel or tower.
• Assists in controlling the flow of traffic in the residential lobby.
• Provides accurate and timely follow-up for all owner and resident requests.
• Maintain Permission to Enter requests; assuring individuals requesting keys are legitimate and sign the keys both in and out.
• Effectively communicate incidents or areas of concern to the Tower Manager.
• All residents, owners, and their visitors are offered an escort to their unit, when entering with luggage, packages, and / or groceries.
• Complete owner, resident and visitor requests promptly and with exemplary

customer service.

Administrative Duties

SUPPORTIVE FUNCTIONS :

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Enforces Association rules and regulations in a professional and courteous manner

PHYSICAL REQUIREMENTS :

Frequency Key : Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Never-Rare

Walking Frequent

Climbing stairs Occasional

Crouching / Bending / Stooping Occasional

Reaching Occasional

Grasping Occasional

Pushing / Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Lifting / Carrying (20 lbs.) Occasional

Travel Rare

OTHER DUTIES :

Assimilate into Trump Service Culture Standards through understanding, supporting and participating in all elements of Trumps Service Basics. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS :

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety :

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY :

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the

job, with or without reasonable accommodation, using some other combination of skills and abilities.

as outlined herewith.

PROHIBITED ACTIVITIES :

QUALIFYING STANDARDS

Experience

Grooming

All associates must maintain a neat, clean and well-groomed appearance (specific

To Trump Corporate Standards.)

BENEFITS : At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this full-time position, subject to any applicable eligibility, enrollment and / or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here : Click Here.

E-VERIFY : Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.