What are the responsibilities and job description for the Front Desk Manager position at Trump Miami Resort Management LLC?
Job Description
Job Description
POSITION PURPOSE :
Carries out Front Office Operations procedures to ensure profitability, control costs and quality standards to guarantee total guest satisfaction.
EXAMPLE OF DUTIES : ESSENTIAL FUNCTIONS
- Monitor all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
- Communicate with guests and associates both verbally and in writing to answer questions and resolve issues.
- Coordinates, under the direction of senior Front Office leadership, with all involved departments; sales site visits and special housekeeping requests, reservations, etc., to ensure proper procedures are followed and guest satisfaction is achieved.
OTHER :
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position.
Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
PHYSICAL REQUIREMENTS :
Frequency Key : Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Sitting Frequent
Walking Frequent
Climbing Stairs Occasional
Crouching / Bending / Stooping Occasional
Pushing / Pulling Occasional
Reaching Constant
Grasping Frequent
Talking Constant
Hearing Constant
Lifting / Carrying Occasionally up to 25lb.
Near Vision Constant
Far Vision Constant
Smell Occasional
Travel Occasional
OTHER DUTIES
Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
QUALIFICATION STANDARDS
EDUCATION
High school graduate or equivalent required. Four year college degree preferred.
EXPERIENCE
Minimum of 3-5 years Front Office, Guest Services and / or Housekeeping management experience for major Resort Company in a similar size operation.
LICENSES OR CERTIFICATES
CPR Certification and / or First Aid Training preferred. Ability to obtain any government required license or certificates.
GROOMING / UNIFORMS
All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and / or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability preferred.
