Card Program & Fraud Specialist

Join our dynamic risk management team as a Card Program & Fraud Specialist! In this pivotal role, you'll be at the forefront of monitoring our card program and safeguarding our credit union against fraudulent activities while ensuring seamless member experiences. Here's what you'll be doing:

• Monitoring and Managing Debit and Credit Card Programs: You'll optimize our Visa/Mastercard card programs by reviewing rules, educating staff, and ensuring timely and accurate dispute resolutions. You will be responsible for tracking the dispute workflow, making sure all deadlines are met. You will be responsible for reviewing the current cards of members for temporary increases. Your expertise will help us strike the perfect balance between member satisfaction and convenience and risk mitigation.

• Investigating and Mitigating Fraud: Dive deep into identifying and mitigating fraudulent activities across our products and services. Collaborate with law enforcement and financial crime professionals to report and combat criminal activities, ensuring our members' security. Reviewing our online account openings for potential fraud. Collaborate with members on our online banking/mobile banking functions such as external transfers, remote deposit capture and other high-risk activities.

• Enhancing Processes and Training: Continuously improve our fraud prevention measures and educate staff on best practices. Your insights will be invaluable in refining policies, procedures, and staff training, minimizing errors and losses including but not limited to acceptance of checks/check holds, new accounts, dispute form completion, Reg E requirements, etc.

• Performance Measurement: You'll play a crucial role in keeping fraud losses minimal and within budget while ensuring staff are well-trained in fraud mitigation techniques. You will work with managers to ensure that employees receive additional training and/or discipline for losses that could have been prevented.

Why Join Us:

• Impactful Work: Be part of a team dedicated to protecting members and the credit union from fraud.
• Continuous Learning: Expand your knowledge and skills in fraud prevention and risk management.
• Collaborative Environment: Work alongside passionate professionals dedicated to excellence.
• Growth Opportunities: Take your career to the next level with opportunities for advancement and skill development.

Qualifications:

• Education: High school graduate or equivalent; additional coursework preferred.
• Experience: 1-3 years of related experience in fraud detection and dispute resolution at a financial institution. Previous experience with credit/debit card rule performance is required.
• Skills/Abilities: Strong organizational and communication skills, project management abilities, and proficiency in computer applications.

Ready to join us in making a difference while advancing your career? Apply now and become a vital asset in our mission to protect our members and the credit union from fraud!

To see the full job description, please visit our website https://trupartnercu.applicantpro.com/jobs/