What are the responsibilities and job description for the National Support Specialist position at Trusnik Brothers Investments?
Overview
We are seeking a dedicated and proactive Support Specialist to join our team.
Responsibilities
- Act as the primary point of contact for customer inquiries and technical support issues. Provide timely and accurate information to resolve issues via phone, email, or chat.
- Liaise with different departments (e.g., sales, technical teams, logistics) to coordinate solutions and maintain smooth operational flow.
- Responsible for sending out invoices to customers based on completion of request
Requirements
- 2 years of experience in a customer support or help desk role, preferably at a national level
- Proficiency working with ServiceNow ticketing system
- Ability to communicate effectively internally as well as with customers
Join us as a Support Specialist where you can make a difference by providing exceptional support to our valued customers!
Job Type: Contract
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18
