What are the responsibilities and job description for the Regional Operations Manager position at Truss Vet?
Imagine you’re being invited to join a team of trailblazers shaping the future of veterinary care. Picture a dynamic, fast-growing organization where innovation and compassion are at the core of everything we do. That’s Truss Vet.
In just a few short years, we’ve gone from an idea to a thriving veterinary urgent care company, and we’re not stopping anytime soon. With three successful clinics and a fourth on the horizon, we’re redefining how pets and their people experience care.
At Truss Vet, we’re on a mission to bridge gaps in veterinary care and strengthen our community by reimagining the way animal hospitals serve pets and people. We have an ambitious, 10-year goal of improving pet health outcomes by serving 1 million pets with same-day urgent care.
Our urgent care clinics are tailored to pets with non-life-threatening issues that don’t belong in the ER but can’t wait for a regular vet visit. Think of us as the sweet spot between general practice and emergency care—a place where we deliver exceptional medical outcomes while ensuring a better quality of life for our team.
We’re a young organization, which means there’s tons of room to innovate, build, and leave your mark. Whether you’re looking for the thrill of startup energy or the stability of a growing organization, Truss Vet offers both. You’ll be joining a team that’s passionate, supportive, and determined to make a difference—for pets, their people, and each other.
Regional Operations Manager Overview
As a Regional Operations Manager, you will oversee our clinics and support our teams as they continue to grow and provide excellent veterinary urgent care. Your entire focus will be on making our clinics great, which will involve:
- Building an amazingly talented team and taking care of our people
- Practicing high-quality veterinary medicine
- Delivering an exceptional client experience
- Manage an efficient workflow and strive for operational excellence
- Grow our patient volume, allowing for reinvestment in our teams
Key Job Responsibilities:
- Manage, hire, mentor, and drive performance of Clinic Leaders
- Ensure a positive client experience at clinics and step in to help with negative client situations
- Lead our efforts to develop fantastic relationships with Care Partners (referring hospitals) and regularly interface with them to ensure we continue to earn their referrals
- Partner with the Marketing Team to drive growth at each clinic and ensure the clinics are supported with both company and clinic-level marketing initiatives
- Manage and drive financial performance across clinics, which includes budget tracking, KPI tracking, and clinic-level people initiatives to improve performance
- Help set clinic-level goals that align with Truss Vet goals in partnership with PMs/MDs
- Assist with clinic recruiting and ongoing people management and onboarding needs
- Assist PMs and MDs with human resource issues and situations
- Ensure medical excellence across clinics in partnership with the Chief Medical Officer
- Lead and drive team training initiatives to ensure growth and development of nursing teams
- Ensure SOPs and Truss Vet best practices are being followed across clinics
- Collaborate with Director of Operations and CEO to find opportunities for workflow improvements within the clinics
- Spend regular time in each clinic with teams (at least 75% of week should be in-clinic)
You’re A Great Fit If:
- Someone would describe you as proactive, detail-oriented, timely, organized, productive, analytical... and still a people person! Bonus points if you can move things with your mind!
- You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance yourself, your career, and your team
- You want to work for a company that has a big vision and ambitious plans for growth, and you want to be a part of helping achieve that growth
- You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better
- You love working in teams and find that you’re able to relate to people of all types
- You’re willing to “get your hands dirty;” no task is beneath you, you’re entrepreneurial and a servant leader
- You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained)
- You read our core values statements (below) and they overlap with your personal values
Education & Experience:
- 5 years in the pet healthcare ecosystem
- 3 years of multi-site operational and/or management experience in a fast-growing healthcare services businesses (ideally veterinary)
- Managed multiple hospitals (3 ) in prior roles
- Former veterinary practice manager
- Four-year degree preferred but not required
Truss Vet Core Values Statements:
- Dare to Care: Doing what is easy isn’t always right. Doing what is right isn’t always easy. So we show up. We care. Even when clients don’t deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity. “We care enough to have tough conversations and we handle tough conversations with care.”
- The Details Matter: Our standards are reflected in every detail, and those details matter. The client will never forget the hug you gave when they said goodbye to their best friend. That blanket may mean the difference between an hour of comfort for a pet versus an hour of fear. The smell or site of a dirty rug may mean the difference between a great first impression versus skepticism of our entire team.
- Truss One Another: To be accountable to the success of the team means we’re accountable to the success of each other. We have our teammates’ backs. We catch each other's’ mistakes. We challenge each other to improve and be the best versions of ourselves.
- Bowl Half Full: Your dog doesn’t go through life believing his bowl is half-empty. We see the good in others and in each other, we see opportunities in challenges, we meet discomfort with good humor, and when we find closed doors, we kick them open or make new ones.
We Believe In:
- Excellence in medicine and the highest reasonable standards of care
- Providing our teams with the resources to be happy and successful
- That every pet deserves to live its best life (Except for that one chihuahua... jk)
- Going home on time
- No abusive noncompetes
- Building a supportive team that you want to hang out with even on your off days (but we’ll never make you)
- Treating people like we want to be treated
- Compensation and benefits that help people live well
- Working hard and pursuing excellence while still having fun
Compensation & Benefits:
- Competitive salary
- Health, vision, and dental insurance
- Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance
- Paid time off (PTO)
- Mental wellness subscription
- Parental leave
- 401K match
- Commitment to professional and personal development through mentorship
- Pet care discounts
